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“Kenny did a great job doing the insulation and giving instructions on how to properly use the devices.”- Darlie H.
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“Jordan was very professional and answered my questions. He is a very professional employee”- Herschel N.
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“Cameron and Steven were very awesome doing the install of our new furnace and air conditioning heat pump. They were very clean very professional and very respectful. They also took the time to teach us how the new thermostat and how all the new functions work, very great people to work with. Thank you !”- Christopher W.
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“Very professional/efficient. Job well done. Thank you!”- Gary G.
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“Jesse and his team worked hard and efficiently. They obviously knew what they were doing to get the job done right! They were courteous and kept our carpet covered. They took time to inform me of the new products and showed me how to use the new thermostat . I am very satisfied.”- Brett C.
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“I have never been more impressed with the workmanship and care your guys put into my heat pump and water heater install. I was so thrilled when they showed me all new fittings to go along with my system. There was no hey we can replace this or that and it will cost you extra. It was a big investment but I am 100 percent satisfied. I would recommend to anybody considering a hvac purchase.”- Debbie P.
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“- Brad S.
The entire team was great! Brad came over in the evening to help us with the best solution for us, and gave us Great information. He gave us all our options and was we felt no pressure at all. Kameron and Steven did a GREAT job installing our new furnace and AC. They did a really professional job and all the ducts and wiring are super clean and organized. Very impressed with their work!
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“The installation technicians were here yesterday to replace our 33 year old Carrier furnace. We installed another Carrier furnace. Kameron and Steven were great to work with, going into detail on the new furnace helping us to understand any differences in operation. They got the job done in only a couple of hours with minimal disruption to our home. I appreciate them for what they did for us. This has been a great experience.”- Pat M.
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“I was most pleased with the process from start to finish from the discussion of the rebates and credits straight through to the installation just a few days later. Every member of this organization has treated me with courtesy and professionalism. Thank you!”- Robby M.
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“I cannot say enough good things about Gillette Heating and Air. They have performed system checks, maintenance, installation, repairs/troubleshooting etc. for us over the years. Their crew is phenomenally kind and considerate of the home owners and their property. They are efficient and knowledgeable. They take care of their customers. You will not be sorry to use Gillette Heating and Air for whatever your HVAC needs are.”- Jennifer B.
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“The first team did the duct sealing and repaired broken ductwork, which should help our heating and air conditioning. They were very professional and cleaned up after themselves. The crew wasJordan Roper crew, And others. I would recommend Gillette heating and air conditioning to anyone wanting a new system or the air ceiling of their duct work.”- Larry F.
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“Ricardo show on time, he was really professional and knowledgeable, he definitely take care of my units.”- Salvador D.
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“He was professional and did a great job.”- Boyd M.
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“- Jacob N.
The scheduling of a visit was very easy with a phone call. It was agreed to send someone the next morning, which was timely since the issue was the AC was not working. Ricardo was our technician. I explained what was wrong with the unit and he got to work testing the different components. He found the faulty part within 30 minutes and got to replacing it after we agreed on a price. He left and came back with a new fan motor which he installed and seemed to be running smoothly. A few minutes after he left, I went to check on the running AC and found it to be making a horrible screeching noise and not spinning anymore. I requested that Ricardo come back since something went wrong with the new motor. He came back two hours later and found the fan to be working fine. Thankfully, he trusted me that something was wrong and said he would eat lunch while the unit ran to see if it would seize up and it did after 20 minutes (since the motor was overheating). Ricardo again left and came back with another replacement motor, and ran into a lot of issues when trying to get the install just right, which I truly appreciate, as I didn't want it to damage other parts or break down again. He started at 10am and left our home at 5:20pm that same day. Ricardo didn't charge me any additional amount other than the agreed upon amount for the replacement motor, which is honest business. While it's only been 24 hours since the install, the AC is working perfectly again and I suspect it will continue to work well. My experience with Ricardo was fantastic as he was able to accommodate to unforeseen obstacles without making me bear the burden of it. I highly recommend Ricardo!
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“Megan showed up within scheduled appointment , did the Service on our Gas Furnace. was very Professional and Courtesy and Knowledgeable.- Kelly H.
She change our air filter and made sure everything was running sufficiently. I would recommend Gillette Heating and Air to all my friends and family.” -
“Braxtin and Shaun did a great job installing my new system. They were meticulous, tidy, and patient, showing me everything works. I'd recommend Gillette to others without hesitation.”- Rachel L.
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“Jordan and Dustin with their crew from Gillette Heating and Air were amazing. They completed the entire installation in a timely and professional manner. They were courteous, professionals and took the time to explain and address any concerns I had. Definitely and highly recommend this company and this working crew. Very happy with the installation and how smooth the process went.”- Yader Z.
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“Richardo did a great job as usual performing seasonal maintenance on our new HVAC unit.”- Tim W.
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“I just want to let you know that I am 100% satisfied with the work that Megan Peck has done for me. She is one of the most knowledgeable and comprehensive technicians I have ever had the pleasure of working with. I love that she is invested in making sure that the customer is completely satisfied, and that all of the concerns, questions, and problems that are brought to her attention are completely addressed and then taken care of. You are very fortunate to have such a great employee, because when she is in my home, she is the face of your business, and she does a great job in representing you out in the field. I have been an electrician for 46 years, and I have had some great electricians work for me, and I wish that I would have had some techs as good as Megan. Make sure you treat her good, and take care of her, because she is a tremendous asset for your company. I have been impressed with the whole Gillette crew up to this point, and hope that it can continue well into the future. Thank you very much.”- Dick C.
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“Installers we're on time. got the job done. did a great installation and made sure I understood everything when they were done. cleaned everything up”- Jason T.
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“Shaun and Braxtin replaced my heater and AC and they were very professional, respectful, and informative, and the new system looks and works great!”- Lucas B.
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“Their guys were on time did a great job had heater and air conditioner installed in one day”- David S.
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“Very satisfied with my overall experience. The technicians were very knowledgeable and made sure I understood how my new system worked. They were very considerate with my project and made sure I was involved with every step. I feel at ease knowing I have a reliable new system from a reliable company.”- Brittany D.
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“Both were very polite and professional. They were knowledgeable in both heating and air conditioning. They went over all the functions and requirements needed. Thanks”- Scott & Diane L.
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“We had our 30 year old furnace and AC unit replaced. Trevor, Brandon and Marc did an awesome professional job of installing the new HVAC system in our home. They were very courteous, honest and knowledgeable answering all our questions. I wouldn’t hesitate to recommend them to anyone needing HVAC work. We had gotten a couple estimates for the project and I’m very happy with the decision to go with Gillette. They made the whole process from estimate to completion including available rebates and financing a piece of cake. Thanks.”- Tim W.
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“Jesse was really patient and took time to listen and we were able to diagnose the problem. Jesse was open to my suggestions and preferences, and we were able to agree on a solution that was to my preference. I appreciate Jesse’s diligence to explain my options and focus the discussion on what I wanted. Late in the afternoon, he was focused on helping me, rather than a solution to fix it and leave. Please consider Jesse for a promotion and a pay raise. You have a very good person working for you.”- Thomas D.
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“They did a great job in a timely manner. Left the work area cleaner than they found it. Thank you, Kameron and Steven.”- Rick F.
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“Jordan and Steven did a fabulous job on the installation of my furnace and AC at my home in Davis County. After they completed the job, they walked through and explained everything. They answered all my questions and were very respectful.”- Lori B.
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“Your installers done a wonderful job, they were very professional and friendly. You have a very satisfied customer. Thank you”- Gary S.
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“Hands down the best experience I’ve had. Since moving to Utah, I’ve had a lot of bad experiences with home services. Gillette provided the quality of support I was expecting a customer should have: Notifying me of his ETA, on time, polite, knowledgeable & professional. He completed the job in1 day. He went over everything with me and was very patient. Braxtin is truly an asset to your company. Thank you!”- John O.
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“Kameron and his two coworkers did a fantastic job on the replacement of our AC. They were quiet and polite. They were professional and courteous and made sure to answer any questions we had and helped us understand our system. I also have to give John a sh”- Tarica B.
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“Had an issue on a Sunday and Monday was a holiday, but Gillette Heating and Air got a technician out the same day and had me up and running in about 30 minutes.”- Jody G.
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“Timely and professional”- Ron S.
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“Great installation of new Carrier heat pump, furnace, thermostat, and additional ducting. Cordial and competent crew worked efficiently, and was quite attentive to my specific wishes and myriad questions. Good demonstration when finished, and system is working perfectly. I particularly appreciated their work cleanliness, caution in moving large equipment in and out of the house, and attention to keeping doors closed for minimum house cooling. Very pleased with Gillete’s equipment and service!”- Allen J.
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“Ricardo was great. Very polite and respectful. He was very Knowledgeable. Follow up by main office was prompt and a pleasure to deal with.”- Ross H.
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“- Rick F.
Ricardo came to diagnose and remedy an issue with my recently installed HVAC system. The high efficiency heater was behaving different than normal. Because of Ricardo's extensive knowledge of every aspect of the HVAC system, it took him only a few minutes to know exactly what caused the issue. He was able to quickly complete the adjustments and make the system run better than ever! Ricardo was very patient with my many questions, and helped me to understand the complicated system, what caused the issue, and what he did to make sure it doesn't happen again. Ricardo also showed me how to use the ECOBEE thermostat/controller that was installed with the system, to more efficiently manage the function of the HVAC system. WELL DONE, and THANK YOU Sir!
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“Prompt and curteous”- Rick D.
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“Gillette has been outstanding from the initial sales visit to system install and now with Ricardo and a check up visit!”- Shane S.
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“From sales to installation Gillette heating and air conditioning was professional and very pleasant, they delivered everything we wanted and said they would provide. Our home is very comfortable and quiet now with our new system. They do the job right.”- Fred B.
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“Gillette is the best. They are always on time and their communication is perfect. Every technician I have had has been polite and knowledgeable.”- Teresa R.
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“Terrific people, very professional workmanship and high quality equipment at a fair price. The team installed a new water heater, heat pump and air conditioner and the workmanship was excellent and very thorough throughout. The three installers (Jordan, Keola and Tyce) were efficient and completed the whole project in one day. They were able to solve the venting problem creatively so it worked optimally within the existing design of the house. The work was handled neatly and the installers solved two airflow problems that have existed since I moved into the house. Most significantly the team was polite, courteous and friendly and collaborated well all day long. The installation went very smoothly and the place was cleaned up and neat as a pin when they packed out the old equipment. Further, John the salesman was exceptionally bright and knowledgeable and helped me understand available options so I could make an informed decision. Everyone on the Gillette team demonstrated kindness. I am pleased with my purchase and feel confident in the promise of ongoing high-quality support. Well done, Gillette!”- Randy S.
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“Ricardo was great and thorough.”- Vernal S.
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“The Gillette installation team arrived on time. They explained the installation every step of the way. And informed me of what they were doing and if drywall or cutting needed to be done, it was discussed before hand. Tarps were laid down throughout the work areas. It was a furnace, heat pump, and air conditioner that was installed. The final installation looked very good. Operation of the system was completely explained to me after the installation was over. The team did an excellent job. I would recommend Gillette HVAC to anyone.”- Bobby S.
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“Jordan’s crew were efficient, clean, personable and did a wonderful thorough job of explaining the new system to me. I recommend them without reservation, as well as Dustin’s crew, who came to help out as well. It was a long job, and they were professional and friendly throughout”- Eileen D.
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“Wow! These guys were truly amazing! They went the extra mile for us with what a plumber should have done! They were kind and very professional, and explained everything to us before leaving. Thank you! I highly recommend!”- Andrea W.
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“Furnace and AC is great! Braxtin and team were friendly, professional and did a great job! Thanks Gillette Heating and Air!”- Steven H.
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“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions. Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality! Great job! Very satisfied with the whole process from service to sales to install.”- Derek O.
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“They were GREAT!! On time, very polite, explained everything as they did it (it was a multi-unit install) answered all my questions and I would welcome them back anytime!”- Theresa B.
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“Both did an amazing job. They were quick, friendly, and more than willing to tell us everything they could about the systems they installed in our home. As well as helpful with helping us register our device on our phones properly. Very satisfied, and grateful to have a an air conditioner again. Thank you!”- Dylan B.
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“Steven & Braxtin- outstanding duo. First off this was both furnace and air conditioner replacement. Replacement work Very efficient. Very patient. Had to delay the start of their work due to administrative hiccup. Great explanations when I had questions. Cleaned things up really well after their work. Overall just thought they were a great crew and did a great job. Also, very happy with the support from folks in the main office like Mable and Jenna in particular.”- Kenneth G.
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“Braxtin and the team did a fabulous job installing our new heat pump and heater. They were professional and polite while paying attention to every detail. We would highly recommend them to others. Thanks for the super job!”- Larry H.
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“Jordan was very professional and personable. He got the job done very well and explained very clearly the process and then recapped everything at the end for us. Thank you.”- Daniel C.
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“Brandon Bell and Kameron Banks did an excellent job.. They went out of their way to install my heat pump on the east side of my home, especially Brandon. It was not an easy task but they made it happen and I am so happy and excited. It is just how I wanted it and they were very professional. My daughter referred me to Gillette Heating and Air and I will most definitely be referring my family and friends to your company also.”- Roxanne T.
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“Kameron and his team, Caleb and Steve, did a great job installing a new heat pump, furnace, and ductwork for my home renovation project in Salt Lake City. They were real pros and took great pride in their work and doing the job right, working non-stop, and only took a break because the dog kept asking to play fetch. I couldn't be more happy with the equipment they installed and the quality of their work, and the service that was provided by everyone else at Gillette, from sales to scheduling, has no equal in my years of homeownership. The time and expertise they provided will go a long way to adding value to my home and renovation. Five stars from me and big ol' tail wag from the dog.”- Peter T.
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“We replaced our AC and Furnace. We wanted to use Carrier machines because we had 20 year old ones in the house that were still kicking butt. We chose Gillette because they were the highest rated Carrier providers. John came to our house and walked us through the options. We trusted him right away and he was very helpful. He helped us adjust the bid to our specific needs and didn’t try to oversell us. Sean got us scheduled to our best convenience and they updated us and reminded us appropriately as our install date neared. Jesse and Bryson came out right on time and busted out our installation in half a day. They walked us through everything, when and where to replace filters etc. Jesse went in depth on our new thermostat and made sure we were happy and comfortable. Gillette also took care of all of the rebates which was a huge help. Their whole team knocked it out of the park. Couldn’t be more pleased and we recommend them highly.”- Dane M.
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“I've used Gillette before and they have always been great. Ricardo came in and did what I needed to get my house ready for selling and charged me a fair price.”- Jose G.
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“The crew arrived in the morning and began removal of the old a/c & furnace system. They did a good job installing the new units and finished the install in about half a day. I had a doctor's appointment so had to leave so figured I'd call them to get a run through on the new thermostat. When I got home one of the guys was waiting for me to show me how to run the system. I appreciate him taking the time to stay longer in order to get me up to speed. I appreciate the service and care that was afforded to me. These guys are great!”- Gary F.
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“Fast service. Excellent customer service. Very kind and knowledgeable. Thank you!”- Kelly B.
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“- Kim M.
Everything from the estimate to the install was flawless, very professional. Price was fair and upfront, no pressure from John Merkley. Came when they said they would and were very considerate of our time and what to expect. Jesse was super good to work with. Explained everything very well . Did work in a timely fashion and workmanship looks great. Will recommend Gillett to all my friends and family. Thanks for making the hole process fair and affordable.
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“- Leanne D.
Everyone who came was very efficient and quiet while I was working. They made sure that I understood how to work the programmable thermostat. If there were any questions, they asked them politely. The units have functioned very well. Everyone at Gillette has been pleasant to work with and very helpful. The speed at which they processed the paperwork for the rebates was impressive. One of the people left to get a part but didn't tell me they were leaving. When I saw them depart, I locked my door. That meant they had to ring the doorbell again to get backin. It's a minor thing.
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“Adrian went above and beyond to repair our air conditioning system. He brought in our delivery groceries from the porch and communicated very well how to use our system. He went above and beyond and made my kids feel special and educated us on HVAC care. We highly recommend Adrian and the Gillette team”- Britt S.
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“From beginning to end the service was exceptional. Keola was very professional, friendly and knowledgeable with the installation and instructions. When they were finished everything was cleaned up you couldn't tell they'd been here except we have new product. I would recommend Gillette to my friends and family”- Tom M.
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“Very happy with Gillette 24/7 service and Ricardo, who came on a Sunday and did a fantastic job! Professional, knowledgeable, personable, explained what went wrong and what he adjusted and fixed, and answered my questions about air quality, and humidity control. He deserves a raise and 10 stars!!!”- Robyn M.
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“Keola and team did a great job with my furnace and air conditioner replacement. The new system is much quieter and I’m quite satisfied with their workmanship and professionalism.”- Thomas T.
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“Excellent team work”- Chalerm T.
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“I was told that our service person would be here between 2 and 4. I got a text that he was on his way just after 1. I was happy because that would give me more time to take care of things. Richardo had serviced my unit before. I just took him to it and left him. He did his checks and told us everything is fine.- Bruce R.
Richardo is very friendly and courteous. He is apparently very efficient because he was through with us before his scheduled time.” -
“Everyone that I have worked with throughout the process of replacing my air conditioner and furnace has been very helpful, and completely professional. I would absolutely recommend Gillette.”- Chris A.
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“Brandon and Jordan were great!!! They explained everything really well and helped us with knowing about other parts of our HVAC system and with what filters to buy and also with the ultra violet bulb that had burnt out in our system. What great representatives they are for your company, thanks.”- Myrna S.
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“These two arrived on time and walked me through every step of the installation, before they started and after they finished. They were very knowledgeable and friendly. I really enjoyed the experience.””- Jen M.
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“Job well done.”- Justin G.
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“They were great. Very quick and efficient and professional. They made the whole process easy and hassle-free!”- Abraham S.
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“Jesse and Marcial did a great job installing furnace and AC, and explaining it all afterward.”- Adam R.
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“I was very pleased with the service and professionalism. Will definitely recommend Collette Heating and Air!”- Joy V.
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“Kameron and his crew were very knowledgeable , professional and respectful. The installation was very clean and neat, and they made every effort to minimize any mess and cleaned up as if they were never there. Heater works great ! 5 stars to them and your company, Thanks!”- Gary H.
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“We had air conditioners and furnaces installed in two places Jordan‘s crew did the air conditioning and the installation of the furnaces. They did a great job. We also had the ducts sealed hopefully this will help with our utilities. They all did a great job very professional. They cleaned up their mess. Everything was wonderful when it came time to set up our mobile phones mine would not connect but my husband‘s words so they set up his cell phone and told me to go to the website for ecobee. I did that and had trouble so I called in and Jesse came out the next day and did a great job setting up my phone and setting up the thermostats I would recommend Gillette to anyone who’s looking for new furnaces or air-conditioning or really anything else.”- Patti F.
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“I couldn’t be more pleased with my new HVAC system and the quality work from your guys. They put in an extra long day’s work, but would not leave until the job was finished to perfection. Thank you for a great job well done!”- Linda C.
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“I had a very transparent and friendly experience with Gillette. From my initial in-home meeting with the evaluator, Sharee, to the installation by Jordan, Keola, and Chance, the Gillette staff exhibited knowledge and professionalism. Sharee was friendly and responded to my e-mails very quickly. I was also impressed with the consideration and craftsmanship by the installation team.”- Tully F.
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“Ricardo came to replace a thermostat but serviced both air conditioners. He is a very dedicated, sharp guy. Very impressed with his skill and personal approach.”- Robert R.
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“Very kind, worked quickly”- Ronald O.
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“We had a heat pump and gas furnace installed. The guys showed up right on time, and worked through a very hot day to get these units installed. They were very professional, taking care of every phase of install and testing. Work looks great, and so far I'm very happy with the equipment! And now our Home is very comfortable and cool. I would recommend this company, and Kameron and Steve, to anyone needing a new system.”- Eric B.
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“Keola and Jordan with other team members replaced my gas furnaces, air conditioners and humidifier. They were both professional and courteous throughout install effort. They protected our floors and we’re careful not to dent or scratch floors, doors, etc. They thoroughly cleaned up after competing the job and walked me through operations of the new equipment. So far, all new equipment is working as described and I am very happy with their service.”- Jim B.
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“We had 2 AC installations done yesterday. The basement was a brand new system and needed the lines done. We have an older home and there was barely enough room for them to get the lines through. And they had to fix kinks from the original upstairs line. Even though it was a beast, they got it done! We are so impressed with the work of Kameron, Brandon, and Braxtin! They went above and beyond to help us get our ACs installed. Including shoveling dirt to make sure where we wanted them was level and perfect. They worked hard the entire day and finished it quicker than we were expecting. And we really appreciate Cory and Chance coming at the end to help clean up. We’re so happy with the work that was done. And the customer service from Gillette has been outstanding! Jenna’s follow up call and emails were quick and she was so nice! And our salesman Brad was personable, honest, upfront and so confident- we didn’t want to go with anyone else! We’ll definitely go with Gillette every time in the future! Thank you all!!”- Andrea D.
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“Our main air conditioner was not working and we had hit 100+ degree Summer temperatures. Gillette got Ricardo out the next morning and he was able to diagnose it and fix the unit. He was very professional and friendly.”- Russell H.
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“We recently had a full system replacement done (Furnace, AC and Water Heater), and that experience was awesome! However, we could not get the thermostat to work properly in the first 24 hours so I called Gillette and they got me scheduled for the next day. Shaun and Braxtin came out to look at the system and were extremely nice, professional and helpful. They determined we would need a different thermostat and got one installed within minutes. Every single person we have interacted with at Gillette has been really kind, helpful and friendly. 100% will recommend them for any HVAC/Plumbing needs.”- Tia Y.
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“Professional, informative, friendly”- Greg P.
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“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”- Jan C.
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“The technicians, Braxtin, Shawn, and Dustin, were highly competent, knowledgeable, and efficient. They were also very respectful of the building by using pathway tarps and cleaning up after themselves when the installation was complete. I would hire them again.”- David V.
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“Steven and Kameron did an amazing job with our install. They answered or questions and were very efficient.”- Megan R.
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“Jesse and his two co-workers (sorry, I have forgotten their names) were great. Arrived as scheduled and were friendly and easy to talk with. They were fast and efficient. They needed to make some adjustments to the replacement but were clear about what was needed and they’d did everything they could to make it to our liking. Very pleased!”- Tom S.
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“I highly recommend Gillette! The installers were on time, courteous, quick and efficient. We love our new hvac system. Thank you Gillette.”- Brian U.
