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“Fast service. Excellent customer service. Very kind and knowledgeable. Thank you!”- Kelly B.
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“Jordan was very professional and answered my questions. He is a very professional employee”- Herschel N.
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“Ricardo has always been very punctual and honest in his work with us. He has had to come out a couple of times to help us with our units and he has always been able to identify the problem and resolve it in a timely manner.”- Ryan R.
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“The fan motor went out in our A/C unit, I called on Saturday morning, and within an hour Ricardo was at my house. He had the replacement part in his van and was able to get us back up and running in 100* weather in about an hour. He was very nice and knowledgeable!!”- Chris H.
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“Jesse and his team worked hard and efficiently. They obviously knew what they were doing to get the job done right! They were courteous and kept our carpet covered. They took time to inform me of the new products and showed me how to use the new thermostat . I am very satisfied.”- Brett C.
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“Team arrived on-time. Introduced team, Consulted on solution options. Performed work with Excellence. Cleaned up all areas after work. Completed Furn & A/C Install on-time. They are the BEST Ever!”- Karl B.
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“Ricardo show on time, he was really professional and knowledgeable, he definitely take care of my units.”- Salvador D.
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“Brandon Bell and Kameron Banks did an excellent job.. They went out of their way to install my heat pump on the east side of my home, especially Brandon. It was not an easy task but they made it happen and I am so happy and excited. It is just how I wanted it and they were very professional. My daughter referred me to Gillette Heating and Air and I will most definitely be referring my family and friends to your company also.”- Roxanne T.
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“I just want to let you know that I am 100% satisfied with the work that Megan Peck has done for me. She is one of the most knowledgeable and comprehensive technicians I have ever had the pleasure of working with. I love that she is invested in making sure that the customer is completely satisfied, and that all of the concerns, questions, and problems that are brought to her attention are completely addressed and then taken care of. You are very fortunate to have such a great employee, because when she is in my home, she is the face of your business, and she does a great job in representing you out in the field. I have been an electrician for 46 years, and I have had some great electricians work for me, and I wish that I would have had some techs as good as Megan. Make sure you treat her good, and take care of her, because she is a tremendous asset for your company. I have been impressed with the whole Gillette crew up to this point, and hope that it can continue well into the future. Thank you very much.”- Dick C.
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“Great job! on time, friendly, knowledgeable, respectful, and cleaned up after the work was done.”- Chris G.
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“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”- Jan C.
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“I had a very transparent and friendly experience with Gillette. From my initial in-home meeting with the evaluator, Sharee, to the installation by Jordan, Keola, and Chance, the Gillette staff exhibited knowledge and professionalism. Sharee was friendly and responded to my e-mails very quickly. I was also impressed with the consideration and craftsmanship by the installation team.”- Tully F.
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“Furnace and AC is great! Braxtin and team were friendly, professional and did a great job! Thanks Gillette Heating and Air!”- Steven H.
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“Kameron and his two coworkers did a fantastic job on the replacement of our AC. They were quiet and polite. They were professional and courteous and made sure to answer any questions we had and helped us understand our system. I also have to give John a sh”- Tarica B.
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“Very professional/efficient. Job well done. Thank you!”- Gary G.
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“Very happy with the service I’ve received. From sales to install, this team has treated me like an old friend. Jordan, Brandon and Steve completed the installation of a new AC/Furnace today. They were respectful of me and my home. Very courteous and professional. They know their craft! Thank you to everyone in the office, to Shiree, and these team of installers. Highly recommend.”- Leigh Ann P.
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“Keola and team did a great job with my furnace and air conditioner replacement. The new system is much quieter and I’m quite satisfied with their workmanship and professionalism.”- Thomas T.
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“Just had my system installed recently. Both Braxtin and Shaun were very kind and most importantly respectful of my home. Their attention to detail and thorough knowledge is unmatched. What impressed me was they mentioned they want me to be happy as a customer as their approach is to install the system as if it was their own. That impressed me. From the walk-through to the explanation they were very thorough. Most importantly, they were kind and very engaging.”- Boyd W.
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“Jordan and Steven did a fabulous job on the installation of my furnace and AC at my home in Davis County. After they completed the job, they walked through and explained everything. They answered all my questions and were very respectful.”- Lori B.
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“Your installers done a wonderful job, they were very professional and friendly. You have a very satisfied customer. Thank you”- Gary S.
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“Jordan and Dustin with their crew from Gillette Heating and Air were amazing. They completed the entire installation in a timely and professional manner. They were courteous, professionals and took the time to explain and address any concerns I had. Definitely and highly recommend this company and this working crew. Very happy with the installation and how smooth the process went.”- Yader Z.
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“- Leanne D.
Everyone who came was very efficient and quiet while I was working. They made sure that I understood how to work the programmable thermostat. If there were any questions, they asked them politely. The units have functioned very well. Everyone at Gillette has been pleasant to work with and very helpful. The speed at which they processed the paperwork for the rebates was impressive. One of the people left to get a part but didn't tell me they were leaving. When I saw them depart, I locked my door. That meant they had to ring the doorbell again to get backin. It's a minor thing.
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“Great installation of new Carrier heat pump, furnace, thermostat, and additional ducting. Cordial and competent crew worked efficiently, and was quite attentive to my specific wishes and myriad questions. Good demonstration when finished, and system is working perfectly. I particularly appreciated their work cleanliness, caution in moving large equipment in and out of the house, and attention to keeping doors closed for minimum house cooling. Very pleased with Gillete’s equipment and service!”- Allen J.
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“It has been great experience going with this company from the initial evaluation/purchase of furnace and AC unit all the way through installation and additional follow up visits by their techs. All the employees I met (Dustin, Shaun and Ricardo) are knowle”- Sarka D.
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“Steven and Kameron did an amazing job with our install. They answered or questions and were very efficient.”- Megan R.
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“Jordan and Keala were great installers. They were knowledgeable and spent extra time answering all questions.”- Neil E.
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“We had 2 AC installations done yesterday. The basement was a brand new system and needed the lines done. We have an older home and there was barely enough room for them to get the lines through. And they had to fix kinks from the original upstairs line. Even though it was a beast, they got it done! We are so impressed with the work of Kameron, Brandon, and Braxtin! They went above and beyond to help us get our ACs installed. Including shoveling dirt to make sure where we wanted them was level and perfect. They worked hard the entire day and finished it quicker than we were expecting. And we really appreciate Cory and Chance coming at the end to help clean up. We’re so happy with the work that was done. And the customer service from Gillette has been outstanding! Jenna’s follow up call and emails were quick and she was so nice! And our salesman Brad was personable, honest, upfront and so confident- we didn’t want to go with anyone else! We’ll definitely go with Gillette every time in the future! Thank you all!!”- Andrea D.
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“We replaced our AC and Furnace. We wanted to use Carrier machines because we had 20 year old ones in the house that were still kicking butt. We chose Gillette because they were the highest rated Carrier providers. John came to our house and walked us through the options. We trusted him right away and he was very helpful. He helped us adjust the bid to our specific needs and didn’t try to oversell us. Sean got us scheduled to our best convenience and they updated us and reminded us appropriately as our install date neared. Jesse and Bryson came out right on time and busted out our installation in half a day. They walked us through everything, when and where to replace filters etc. Jesse went in depth on our new thermostat and made sure we were happy and comfortable. Gillette also took care of all of the rebates which was a huge help. Their whole team knocked it out of the park. Couldn’t be more pleased and we recommend them highly.”- Dane M.
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“Salesman: Brad Avis was our salesman and he was amazing! He not only explained everything to us but he assured the credibility of the company the work that we were going to receive in our installation and the knowledge that he had was very comforting, for us as customers. He was so fun to work with and we enjoyed the experience. Installers: Jordan and Steve our installers. We're also amazing, very experienced. Very knowledgeable, very thorough. They totally knew their shit plus some! they both were a joy to work with. They explained everything to us from how the unit would work to the thermostat, changing the filters, maintenance & care etc..they were both very respectful and we enjoyed having them install our unit. We would recommend them for any job very highly. Office: Jennifers follow-up and follow through was beyond expected. She submitted all of the paperwork for us. Got back copies that I needed for my records, submitted all of our rebates With the utility companies within hours, after our unit was installed. The company's customer service doesn't get much better than that! The company as a whole is beyond amazing. The true meaning of teamwork, is this company! Getting the job done right the first time and doing it with a smile on your face. Everyone that we worked with during our process, from beginning to end, were such great people. They have our business for life! Be ready Gillette, because we are going to be sending referrals your way. THANK YOU ALL FOR A SUCH A FUN WONDERFUL EXPERIENCE…”- Kenny & Rosie F.
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“Hands down the best experience I’ve had. Since moving to Utah, I’ve had a lot of bad experiences with home services. Gillette provided the quality of support I was expecting a customer should have: Notifying me of his ETA, on time, polite, knowledgeable & professional. He completed the job in1 day. He went over everything with me and was very patient. Braxtin is truly an asset to your company. Thank you!”- John O.
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“The guys were polite, skilled, friendly and were very very efficient. I highly recommend Gillette.”- Stephen B.
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“Kenny did a great job doing the insulation and giving instructions on how to properly use the devices.”- Darlie H.
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“Gillette is the best. They are always on time and their communication is perfect. Every technician I have had has been polite and knowledgeable.”- Teresa R.
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“Had an issue on a Sunday and Monday was a holiday, but Gillette Heating and Air got a technician out the same day and had me up and running in about 30 minutes.”- Jody G.
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“I couldn’t be more pleased with my new HVAC system and the quality work from your guys. They put in an extra long day’s work, but would not leave until the job was finished to perfection. Thank you for a great job well done!”- Linda C.
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“Ricardo came to replace a thermostat but serviced both air conditioners. He is a very dedicated, sharp guy. Very impressed with his skill and personal approach.”- Robert R.
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“- Jacob N.
The scheduling of a visit was very easy with a phone call. It was agreed to send someone the next morning, which was timely since the issue was the AC was not working. Ricardo was our technician. I explained what was wrong with the unit and he got to work testing the different components. He found the faulty part within 30 minutes and got to replacing it after we agreed on a price. He left and came back with a new fan motor which he installed and seemed to be running smoothly. A few minutes after he left, I went to check on the running AC and found it to be making a horrible screeching noise and not spinning anymore. I requested that Ricardo come back since something went wrong with the new motor. He came back two hours later and found the fan to be working fine. Thankfully, he trusted me that something was wrong and said he would eat lunch while the unit ran to see if it would seize up and it did after 20 minutes (since the motor was overheating). Ricardo again left and came back with another replacement motor, and ran into a lot of issues when trying to get the install just right, which I truly appreciate, as I didn't want it to damage other parts or break down again. He started at 10am and left our home at 5:20pm that same day. Ricardo didn't charge me any additional amount other than the agreed upon amount for the replacement motor, which is honest business. While it's only been 24 hours since the install, the AC is working perfectly again and I suspect it will continue to work well. My experience with Ricardo was fantastic as he was able to accommodate to unforeseen obstacles without making me bear the burden of it. I highly recommend Ricardo!
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“The team of Braxtin, Jesse, Cameron and Stephen (?) was awesome.They worked really, really hard and stayed with the job útil it was done at 9:00 pm. They answered all of our questions and were very polite and courteous. They deserve a raise or a bonus. Kudos to all for doing excellent work.”- Tony S.
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“I am very pleased with the removal of our 31-year old AC and Furnace and the installation of the new Carrier high efficiency heat pump and furnace. Brandon and the team removed the old duct board and fabricated and installed new sheet metal ducting. Brandon took the time to discuss with me his recommended new layout of our furnace room and the result was a much better layout with much more room in the furnace room, especially for me to be able to more easily access our water heater and water softener. It used to be a real pain and now it looks like the furnace room design and layout was actually planned. The entire team put in very long hours to make sure that everything was done correctly. Again, so far I am extremely pleased and happy with the results of this complete HVAC system removal and replacement.”- Darrell S.
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“He was professional and did a great job.”- Boyd M.
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“I have never been more impressed with the workmanship and care your guys put into my heat pump and water heater install. I was so thrilled when they showed me all new fittings to go along with my system. There was no hey we can replace this or that and it will cost you extra. It was a big investment but I am 100 percent satisfied. I would recommend to anybody considering a hvac purchase.”- Debbie P.
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“Timely and professional”- Ron S.
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“Jesse was really patient and took time to listen and we were able to diagnose the problem. Jesse was open to my suggestions and preferences, and we were able to agree on a solution that was to my preference. I appreciate Jesse’s diligence to explain my options and focus the discussion on what I wanted. Late in the afternoon, he was focused on helping me, rather than a solution to fix it and leave. Please consider Jesse for a promotion and a pay raise. You have a very good person working for you.”- Thomas D.
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“Jordan and Steve were fast, efficient, friendly, and professional in every way. I have no complaints at all.”- Terry G.
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“Jordan and Brandon did an excellent job, they were professional, friendly and explained everything that they were doing. They made sure that the area they were working was clean when they finished. They also answered all our questions and explained how to use the app on our phones.”- D.K.
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“Keola was very professional and extremely helpful. He explained all of the new equipment to our satisfaction”- K.C.
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“Professional, informative, friendly”- Greg P.
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“The first team did the duct sealing and repaired broken ductwork, which should help our heating and air conditioning. They were very professional and cleaned up after themselves. The crew wasJordan Roper crew, And others. I would recommend Gillette heating and air conditioning to anyone wanting a new system or the air ceiling of their duct work.”- Larry F.
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“Braxtin and Shawn were very professional installing the Infinity heat pump and furnace. I was told that because of the tight area I would not be able to take advantage of the 4 inch filter, but Shawn and Braxtin were able to custom fit the system so that a 4 inch filter could also be installed. They also left the area cleaner than they found it. I highly recommend them.”- Ron I.
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“- Kim M.
Everything from the estimate to the install was flawless, very professional. Price was fair and upfront, no pressure from John Merkley. Came when they said they would and were very considerate of our time and what to expect. Jesse was super good to work with. Explained everything very well . Did work in a timely fashion and workmanship looks great. Will recommend Gillett to all my friends and family. Thanks for making the hole process fair and affordable.
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“Braxton and his team was very professional, very polite and got the job done quickly and was went through all the information and the set up of our new furnace. Very happy and pleased with installation and the service that was provided to us.”- Bonnie B.
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“Cameron and Steven were very awesome doing the install of our new furnace and air conditioning heat pump. They were very clean very professional and very respectful. They also took the time to teach us how the new thermostat and how all the new functions work, very great people to work with. Thank you !”- Christopher W.
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“I've used Gillette before and they have always been great. Ricardo came in and did what I needed to get my house ready for selling and charged me a fair price.”- Jose G.
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“Ricardo was great. Very polite and respectful. He was very Knowledgeable. Follow up by main office was prompt and a pleasure to deal with.”- Ross H.
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“Jesse and his two co-workers (sorry, I have forgotten their names) were great. Arrived as scheduled and were friendly and easy to talk with. They were fast and efficient. They needed to make some adjustments to the replacement but were clear about what was needed and they’d did everything they could to make it to our liking. Very pleased!”- Tom S.
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“I was most pleased with the process from start to finish from the discussion of the rebates and credits straight through to the installation just a few days later. Every member of this organization has treated me with courtesy and professionalism. Thank you!”- Robby M.
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“I was very pleased with the service and professionalism. Will definitely recommend Collette Heating and Air!”- Joy V.
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“Wow! These guys were truly amazing! They went the extra mile for us with what a plumber should have done! They were kind and very professional, and explained everything to us before leaving. Thank you! I highly recommend!”- Andrea W.
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“Braxtin and Shaun did a great job installing my new system. They were meticulous, tidy, and patient, showing me everything works. I'd recommend Gillette to others without hesitation.”- Rachel L.
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“They did a great job in a timely manner. Left the work area cleaner than they found it. Thank you, Kameron and Steven.”- Rick F.
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“Brandon and Jordan were great!!! They explained everything really well and helped us with knowing about other parts of our HVAC system and with what filters to buy and also with the ultra violet bulb that had burnt out in our system. What great representatives they are for your company, thanks.”- Myrna S.
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“Kameron and his crew were very knowledgeable , professional and respectful. The installation was very clean and neat, and they made every effort to minimize any mess and cleaned up as if they were never there. Heater works great ! 5 stars to them and your company, Thanks!”- Gary H.
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“These two arrived on time and walked me through every step of the installation, before they started and after they finished. They were very knowledgeable and friendly. I really enjoyed the experience.””- Jen M.
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“Very satisfied with my overall experience. The technicians were very knowledgeable and made sure I understood how my new system worked. They were very considerate with my project and made sure I was involved with every step. I feel at ease knowing I have a reliable new system from a reliable company.”- Brittany D.
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“Steven & Braxtin- outstanding duo. First off this was both furnace and air conditioner replacement. Replacement work Very efficient. Very patient. Had to delay the start of their work due to administrative hiccup. Great explanations when I had questions. Cleaned things up really well after their work. Overall just thought they were a great crew and did a great job. Also, very happy with the support from folks in the main office like Mable and Jenna in particular.”- Kenneth G.
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“Gillette installed our new air conditioner and furnace. They arrived at the scheduled time. They were amazing at communicating the process, asked if we had any questions. Jesse made sure we knew how everything worked before they left. They left the work area clean and were extremely friendly! Will definitely call them again in the future.”- Pamela G.
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“Both did an amazing job. They were quick, friendly, and more than willing to tell us everything they could about the systems they installed in our home. As well as helpful with helping us register our device on our phones properly. Very satisfied, and grateful to have a an air conditioner again. Thank you!”- Dylan B.
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“Their guys were on time did a great job had heater and air conditioner installed in one day”- David S.
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“They were GREAT!! On time, very polite, explained everything as they did it (it was a multi-unit install) answered all my questions and I would welcome them back anytime!”- Theresa B.
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“We recently had a full system replacement done (Furnace, AC and Water Heater), and that experience was awesome! However, we could not get the thermostat to work properly in the first 24 hours so I called Gillette and they got me scheduled for the next day. Shaun and Braxtin came out to look at the system and were extremely nice, professional and helpful. They determined we would need a different thermostat and got one installed within minutes. Every single person we have interacted with at Gillette has been really kind, helpful and friendly. 100% will recommend them for any HVAC/Plumbing needs.”- Tia Y.
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“Jordan was very professional and personable. He got the job done very well and explained very clearly the process and then recapped everything at the end for us. Thank you.”- Daniel C.
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“Jesse and Marcial did a great job installing furnace and AC, and explaining it all afterward.”- Adam R.
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“Quality means something to those who look. Brandon's work installing our new furnace is very professional. Please give him a raise for Christmas. Seriously!”- Scott L.
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“Very kind, worked quickly”- Ronald O.
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“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions. Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality! Great job! Very satisfied with the whole process from service to sales to install.”- Derek O.
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“Everyone that I have worked with throughout the process of replacing my air conditioner and furnace has been very helpful, and completely professional. I would absolutely recommend Gillette.”- Chris A.
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“Very happy with Gillette 24/7 service and Ricardo, who came on a Sunday and did a fantastic job! Professional, knowledgeable, personable, explained what went wrong and what he adjusted and fixed, and answered my questions about air quality, and humidity control. He deserves a raise and 10 stars!!!”- Robyn M.
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“Excellent team work”- Chalerm T.
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“Job well done.”- Justin G.
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“Kameron and helper were polite and respectful of our home and property while installing new air and heat.- Jill C.
They were quick and efficient and helpful with our questions. We would highly recommend.” -
“We had air conditioners and furnaces installed in two places Jordan‘s crew did the air conditioning and the installation of the furnaces. They did a great job. We also had the ducts sealed hopefully this will help with our utilities. They all did a great job very professional. They cleaned up their mess. Everything was wonderful when it came time to set up our mobile phones mine would not connect but my husband‘s words so they set up his cell phone and told me to go to the website for ecobee. I did that and had trouble so I called in and Jesse came out the next day and did a great job setting up my phone and setting up the thermostats I would recommend Gillette to anyone who’s looking for new furnaces or air-conditioning or really anything else.”- Patti F.
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“Three guys showed up, and went to work, they picked different parts of the job and very efficiently completed their work. They worked straight through the day, I was impressed. They cleaned up after they were done. We had a snowstorm and the guy outside didn’t slow down until he finished. It was a smooth operation the way they worked together. The quality of the installation was outstanding. Thanks for the upgraded furnace and new AC.”- Tom B.
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“The Gillette installation team arrived on time. They explained the installation every step of the way. And informed me of what they were doing and if drywall or cutting needed to be done, it was discussed before hand. Tarps were laid down throughout the work areas. It was a furnace, heat pump, and air conditioner that was installed. The final installation looked very good. Operation of the system was completely explained to me after the installation was over. The team did an excellent job. I would recommend Gillette HVAC to anyone.”- Bobby S.
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“Shaun and Braxtin replaced my heater and AC and they were very professional, respectful, and informative, and the new system looks and works great!”- Lucas B.
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“Outstanding professional installation”- Gregg B.
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“I was told that our service person would be here between 2 and 4. I got a text that he was on his way just after 1. I was happy because that would give me more time to take care of things. Richardo had serviced my unit before. I just took him to it and left him. He did his checks and told us everything is fine.- Bruce R.
Richardo is very friendly and courteous. He is apparently very efficient because he was through with us before his scheduled time.” -
“Chance worked with Kameron on the project. Both installers did a great job. Gillette has replaced all our heating and cooling systems.- Veronica M.
Will refer them in the future!!” -
“Jacob and Jaden did a great job. They came did he quote and then did the entire basement the same day. The work looks great. They were great to work with. I will definitely refer them to my friends. Thank you!!!!!”- Rob E.
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“Gillette has been outstanding from the initial sales visit to system install and now with Ricardo and a check up visit!”- Shane S.
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“I cannot say enough good things about Gillette Heating and Air. They have performed system checks, maintenance, installation, repairs/troubleshooting etc. for us over the years. Their crew is phenomenally kind and considerate of the home owners and their property. They are efficient and knowledgeable. They take care of their customers. You will not be sorry to use Gillette Heating and Air for whatever your HVAC needs are.”- Jennifer B.
