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“Furnace and AC is great! Braxtin and team were friendly, professional and did a great job! Thanks Gillette Heating and Air!”- Steven H.
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“Professional, informative, friendly”- Greg P.
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“Terrific people, very professional workmanship and high quality equipment at a fair price. The team installed a new water heater, heat pump and air conditioner and the workmanship was excellent and very thorough throughout. The three installers (Jordan, Keola and Tyce) were efficient and completed the whole project in one day. They were able to solve the venting problem creatively so it worked optimally within the existing design of the house. The work was handled neatly and the installers solved two airflow problems that have existed since I moved into the house. Most significantly the team was polite, courteous and friendly and collaborated well all day long. The installation went very smoothly and the place was cleaned up and neat as a pin when they packed out the old equipment. Further, John the salesman was exceptionally bright and knowledgeable and helped me understand available options so I could make an informed decision. Everyone on the Gillette team demonstrated kindness. I am pleased with my purchase and feel confident in the promise of ongoing high-quality support. Well done, Gillette!”- Randy S.
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“- Leanne D.
Everyone who came was very efficient and quiet while I was working. They made sure that I understood how to work the programmable thermostat. If there were any questions, they asked them politely. The units have functioned very well. Everyone at Gillette has been pleasant to work with and very helpful. The speed at which they processed the paperwork for the rebates was impressive. One of the people left to get a part but didn't tell me they were leaving. When I saw them depart, I locked my door. That meant they had to ring the doorbell again to get backin. It's a minor thing.
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“Timely and professional”- Ron S.
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“The fan motor went out in our A/C unit, I called on Saturday morning, and within an hour Ricardo was at my house. He had the replacement part in his van and was able to get us back up and running in 100* weather in about an hour. He was very nice and knowledgeable!!”- Chris H.
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“We had our 30 year old furnace and AC unit replaced. Trevor, Brandon and Marc did an awesome professional job of installing the new HVAC system in our home. They were very courteous, honest and knowledgeable answering all our questions. I wouldn’t hesitate to recommend them to anyone needing HVAC work. We had gotten a couple estimates for the project and I’m very happy with the decision to go with Gillette. They made the whole process from estimate to completion including available rebates and financing a piece of cake. Thanks.”- Tim W.
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“The guys were polite, skilled, friendly and were very very efficient. I highly recommend Gillette.”- Stephen B.
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“They were GREAT!! On time, very polite, explained everything as they did it (it was a multi-unit install) answered all my questions and I would welcome them back anytime!”- Theresa B.
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“Great installation of new Carrier heat pump, furnace, thermostat, and additional ducting. Cordial and competent crew worked efficiently, and was quite attentive to my specific wishes and myriad questions. Good demonstration when finished, and system is working perfectly. I particularly appreciated their work cleanliness, caution in moving large equipment in and out of the house, and attention to keeping doors closed for minimum house cooling. Very pleased with Gillete’s equipment and service!”- Allen J.
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“Gillette has installed two heat pumps in my home. Excellent job on both installs. First install was in 2023 and second install was in 2024. I would use Gillette again. They do great work and clean up after the job is complete.”- Dave E.
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“Kameron and his team, Caleb and Steve, did a great job installing a new heat pump, furnace, and ductwork for my home renovation project in Salt Lake City. They were real pros and took great pride in their work and doing the job right, working non-stop, and only took a break because the dog kept asking to play fetch. I couldn't be more happy with the equipment they installed and the quality of their work, and the service that was provided by everyone else at Gillette, from sales to scheduling, has no equal in my years of homeownership. The time and expertise they provided will go a long way to adding value to my home and renovation. Five stars from me and big ol' tail wag from the dog.”- Peter T.
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“- Kim M.
Everything from the estimate to the install was flawless, very professional. Price was fair and upfront, no pressure from John Merkley. Came when they said they would and were very considerate of our time and what to expect. Jesse was super good to work with. Explained everything very well . Did work in a timely fashion and workmanship looks great. Will recommend Gillett to all my friends and family. Thanks for making the hole process fair and affordable.
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“Keola and Jordan with other team members replaced my gas furnaces, air conditioners and humidifier. They were both professional and courteous throughout install effort. They protected our floors and we’re careful not to dent or scratch floors, doors, etc. They thoroughly cleaned up after competing the job and walked me through operations of the new equipment. So far, all new equipment is working as described and I am very happy with their service.”- Jim B.
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“Three guys showed up, and went to work, they picked different parts of the job and very efficiently completed their work. They worked straight through the day, I was impressed. They cleaned up after they were done. We had a snowstorm and the guy outside didn’t slow down until he finished. It was a smooth operation the way they worked together. The quality of the installation was outstanding. Thanks for the upgraded furnace and new AC.”- Tom B.
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“Wow! These guys were truly amazing! They went the extra mile for us with what a plumber should have done! They were kind and very professional, and explained everything to us before leaving. Thank you! I highly recommend!”- Andrea W.
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“The whole experience was professional. They were prompt, clean and efficient. I had a Furnace/Air Conditioner unit installed. When the job was complete they show me what was done and answered any questions I had. I would recommend them in the future.”- Joann M.
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“Jordan and Steve were fast, efficient, friendly, and professional in every way. I have no complaints at all.”- Terry G.
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“Very happy with Gillette 24/7 service and Ricardo, who came on a Sunday and did a fantastic job! Professional, knowledgeable, personable, explained what went wrong and what he adjusted and fixed, and answered my questions about air quality, and humidity control. He deserves a raise and 10 stars!!!”- Robyn M.
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“Braxtin and Shawn were very professional installing the Infinity heat pump and furnace. I was told that because of the tight area I would not be able to take advantage of the 4 inch filter, but Shawn and Braxtin were able to custom fit the system so that a 4 inch filter could also be installed. They also left the area cleaner than they found it. I highly recommend them.”- Ron I.
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“Great job! on time, friendly, knowledgeable, respectful, and cleaned up after the work was done.”- Chris G.
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“Prompt and curteous”- Rick D.
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“Everyone that I have worked with throughout the process of replacing my air conditioner and furnace has been very helpful, and completely professional. I would absolutely recommend Gillette.”- Chris A.
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“Jesse and his team worked hard and efficiently. They obviously knew what they were doing to get the job done right! They were courteous and kept our carpet covered. They took time to inform me of the new products and showed me how to use the new thermostat . I am very satisfied.”- Brett C.
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“I am very pleased with the removal of our 31-year old AC and Furnace and the installation of the new Carrier high efficiency heat pump and furnace. Brandon and the team removed the old duct board and fabricated and installed new sheet metal ducting. Brandon took the time to discuss with me his recommended new layout of our furnace room and the result was a much better layout with much more room in the furnace room, especially for me to be able to more easily access our water heater and water softener. It used to be a real pain and now it looks like the furnace room design and layout was actually planned. The entire team put in very long hours to make sure that everything was done correctly. Again, so far I am extremely pleased and happy with the results of this complete HVAC system removal and replacement.”- Darrell S.
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“We recently had a full system replacement done (Furnace, AC and Water Heater), and that experience was awesome! However, we could not get the thermostat to work properly in the first 24 hours so I called Gillette and they got me scheduled for the next day. Shaun and Braxtin came out to look at the system and were extremely nice, professional and helpful. They determined we would need a different thermostat and got one installed within minutes. Every single person we have interacted with at Gillette has been really kind, helpful and friendly. 100% will recommend them for any HVAC/Plumbing needs.”- Tia Y.
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“Ricardo came to replace a thermostat but serviced both air conditioners. He is a very dedicated, sharp guy. Very impressed with his skill and personal approach.”- Robert R.
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“Chance worked with Kameron on the project. Both installers did a great job. Gillette has replaced all our heating and cooling systems.- Veronica M.
Will refer them in the future!!” -
“Installers we're on time. got the job done. did a great installation and made sure I understood everything when they were done. cleaned everything up”- Jason T.
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“Ricardo is awesome! Two minutes and he knew exactly what was wrong. He is very polite and professional. I would definitely recommend Ricardo as well as Gillette. The quickness of your service was awesome for the time of year. Thank you so much Ricardo and Gillette!!”- Pamela P.
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“Quality means something to those who look. Brandon's work installing our new furnace is very professional. Please give him a raise for Christmas. Seriously!”- Scott L.
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“I just want to let you know that I am 100% satisfied with the work that Megan Peck has done for me. She is one of the most knowledgeable and comprehensive technicians I have ever had the pleasure of working with. I love that she is invested in making sure that the customer is completely satisfied, and that all of the concerns, questions, and problems that are brought to her attention are completely addressed and then taken care of. You are very fortunate to have such a great employee, because when she is in my home, she is the face of your business, and she does a great job in representing you out in the field. I have been an electrician for 46 years, and I have had some great electricians work for me, and I wish that I would have had some techs as good as Megan. Make sure you treat her good, and take care of her, because she is a tremendous asset for your company. I have been impressed with the whole Gillette crew up to this point, and hope that it can continue well into the future. Thank you very much.”- Dick C.
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“Gillette is the best. They are always on time and their communication is perfect. Every technician I have had has been polite and knowledgeable.”- Teresa R.
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“Fast service. Excellent customer service. Very kind and knowledgeable. Thank you!”- Kelly B.
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“Very professional/efficient. Job well done. Thank you!”- Gary G.
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“I highly recommend Gillette! The installers were on time, courteous, quick and efficient. We love our new hvac system. Thank you Gillette.”- Brian U.
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“The crew arrived in the morning and began removal of the old a/c & furnace system. They did a good job installing the new units and finished the install in about half a day. I had a doctor's appointment so had to leave so figured I'd call them to get a run through on the new thermostat. When I got home one of the guys was waiting for me to show me how to run the system. I appreciate him taking the time to stay longer in order to get me up to speed. I appreciate the service and care that was afforded to me. These guys are great!”- Gary F.
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“I appreciated their answering nonstop questions. Because of their patience, I ended up feeling positive that I made the right choice to replace my HVAC system. I was very comfortable having them in my home and felt they were highly competent and doing excellent work. Plus they were funny.”- Molly B.
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“They did a phenomenal job and were very helpful with all our concerns and questions.”- John F.
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“Their guys were on time did a great job had heater and air conditioner installed in one day”- David S.
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“Very satisfied with my overall experience. The technicians were very knowledgeable and made sure I understood how my new system worked. They were very considerate with my project and made sure I was involved with every step. I feel at ease knowing I have a reliable new system from a reliable company.”- Brittany D.
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“We had 2 AC installations done yesterday. The basement was a brand new system and needed the lines done. We have an older home and there was barely enough room for them to get the lines through. And they had to fix kinks from the original upstairs line. Even though it was a beast, they got it done! We are so impressed with the work of Kameron, Brandon, and Braxtin! They went above and beyond to help us get our ACs installed. Including shoveling dirt to make sure where we wanted them was level and perfect. They worked hard the entire day and finished it quicker than we were expecting. And we really appreciate Cory and Chance coming at the end to help clean up. We’re so happy with the work that was done. And the customer service from Gillette has been outstanding! Jenna’s follow up call and emails were quick and she was so nice! And our salesman Brad was personable, honest, upfront and so confident- we didn’t want to go with anyone else! We’ll definitely go with Gillette every time in the future! Thank you all!!”- Andrea D.
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“Just had my system installed recently. Both Braxtin and Shaun were very kind and most importantly respectful of my home. Their attention to detail and thorough knowledge is unmatched. What impressed me was they mentioned they want me to be happy as a customer as their approach is to install the system as if it was their own. That impressed me. From the walk-through to the explanation they were very thorough. Most importantly, they were kind and very engaging.”- Boyd W.
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“The techs did a good job, were here on time, left everything cleaned up and were very professional. I will recommend your company to others in need of your services. There wasn’t an option to select Ogden Utah so I selected SLC, Utah.”- Kim C.
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“They did a great job in a timely manner. Left the work area cleaner than they found it. Thank you, Kameron and Steven.”- Rick F.
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“Both did an amazing job. They were quick, friendly, and more than willing to tell us everything they could about the systems they installed in our home. As well as helpful with helping us register our device on our phones properly. Very satisfied, and grateful to have a an air conditioner again. Thank you!”- Dylan B.
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“Your installers done a wonderful job, they were very professional and friendly. You have a very satisfied customer. Thank you”- Gary S.
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“I had a very transparent and friendly experience with Gillette. From my initial in-home meeting with the evaluator, Sharee, to the installation by Jordan, Keola, and Chance, the Gillette staff exhibited knowledge and professionalism. Sharee was friendly and responded to my e-mails very quickly. I was also impressed with the consideration and craftsmanship by the installation team.”- Tully F.
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“Those dudes rocked it. Friendly, great workers and nice personalities. High recommend for those two.”- Neal K.
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“He was professional and did a great job.”- Boyd M.
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“Ricardo and Alex were relentless in troubleshooting our A/C repair, remaining past 9:30pm on a Friday night until things were running smoothly. Talk about customer service! It’s rare to find a business that provides such dedication and commitment. Thank you, thank you!”- Bruce B.
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“From sales to installation Gillette heating and air conditioning was professional and very pleasant, they delivered everything we wanted and said they would provide. Our home is very comfortable and quiet now with our new system. They do the job right.”- Fred B.
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“Keola was very professional and extremely helpful. He explained all of the new equipment to our satisfaction”- K.C.
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“Excellent team work”- Chalerm T.
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“- Rick F.
Ricardo came to diagnose and remedy an issue with my recently installed HVAC system. The high efficiency heater was behaving different than normal. Because of Ricardo's extensive knowledge of every aspect of the HVAC system, it took him only a few minutes to know exactly what caused the issue. He was able to quickly complete the adjustments and make the system run better than ever! Ricardo was very patient with my many questions, and helped me to understand the complicated system, what caused the issue, and what he did to make sure it doesn't happen again. Ricardo also showed me how to use the ECOBEE thermostat/controller that was installed with the system, to more efficiently manage the function of the HVAC system. WELL DONE, and THANK YOU Sir!
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“Kenny did a great job doing the insulation and giving instructions on how to properly use the devices.”- Darlie H.
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“Salesman: Brad Avis was our salesman and he was amazing! He not only explained everything to us but he assured the credibility of the company the work that we were going to receive in our installation and the knowledge that he had was very comforting, for us as customers. He was so fun to work with and we enjoyed the experience. Installers: Jordan and Steve our installers. We're also amazing, very experienced. Very knowledgeable, very thorough. They totally knew their shit plus some! they both were a joy to work with. They explained everything to us from how the unit would work to the thermostat, changing the filters, maintenance & care etc..they were both very respectful and we enjoyed having them install our unit. We would recommend them for any job very highly. Office: Jennifers follow-up and follow through was beyond expected. She submitted all of the paperwork for us. Got back copies that I needed for my records, submitted all of our rebates With the utility companies within hours, after our unit was installed. The company's customer service doesn't get much better than that! The company as a whole is beyond amazing. The true meaning of teamwork, is this company! Getting the job done right the first time and doing it with a smile on your face. Everyone that we worked with during our process, from beginning to end, were such great people. They have our business for life! Be ready Gillette, because we are going to be sending referrals your way. THANK YOU ALL FOR A SUCH A FUN WONDERFUL EXPERIENCE…”- Kenny & Rosie F.
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“I was very pleased with the service and professionalism. Will definitely recommend Collette Heating and Air!”- Joy V.
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“The Gillette installation team arrived on time. They explained the installation every step of the way. And informed me of what they were doing and if drywall or cutting needed to be done, it was discussed before hand. Tarps were laid down throughout the work areas. It was a furnace, heat pump, and air conditioner that was installed. The final installation looked very good. Operation of the system was completely explained to me after the installation was over. The team did an excellent job. I would recommend Gillette HVAC to anyone.”- Bobby S.
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“Jacob and Jaden did a great job. They came did he quote and then did the entire basement the same day. The work looks great. They were great to work with. I will definitely refer them to my friends. Thank you!!!!!”- Rob E.
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“Kenny from Gillette did a great job for me. He fixed my furnace for a fraction of what I thought it was going to cost and gave me outstanding customer service. Kenny is the best. If you have any issues with your furnace, Gillette is the place to go.”- Jason M.
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“Jordan was very professional and personable. He got the job done very well and explained very clearly the process and then recapped everything at the end for us. Thank you.”- Daniel C.
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“Cameron and Steven were very awesome doing the install of our new furnace and air conditioning heat pump. They were very clean very professional and very respectful. They also took the time to teach us how the new thermostat and how all the new functions work, very great people to work with. Thank you !”- Christopher W.
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“Had an issue on a Sunday and Monday was a holiday, but Gillette Heating and Air got a technician out the same day and had me up and running in about 30 minutes.”- Jody G.
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“Jesse and Marcial did a great job installing furnace and AC, and explaining it all afterward.”- Adam R.
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“I can't express enough how impressed I am with Ricardo Maldonado from Gillette HVAC. When I was faced with a complicated HVAC problem, Ricardo stepped in and proved to be an absolute lifesaver. Not only did he skillfully resolve the issue, but his dedication to ensuring every aspect of the system was functioning perfectly truly sets him apart. One of the things that stood out to me the most was Ricardo's commitment to excellence. He didn't just fix the problem at hand; he went above and beyond to make sure that even the smallest details were taken care of. His expertise in handling the barometric damper issue was truly commendable. It's not often that you encounter someone who not only understands complex HVAC systems but also possesses the patience and diligence to meticulously troubleshoot until everything is in perfect working order. What truly made my experience exceptional was Ricardo's willingness to answer all of my questions. I'm someone who likes to understand the mechanics of what's happening, and Ricardo took the time to explain every step of the process to me. His patience and clear explanations not only put my mind at ease but also left me with a deeper understanding of my HVAC system. I have to give a huge shoutout to Gillette HVAC for having such an exceptional technician on their team. Ricardo Maldonado's dedication, expertise, and professionalism have left a lasting impression on me. If you're looking for HVAC services that go above and beyond, look no further than Ricardo and the team at Gillette HVAC. They've won a customer for life, and I'm truly grateful for the top-notch service I received.”- Monte M.
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“Richardo did a great job as usual performing seasonal maintenance on our new HVAC unit.”- Tim W.
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“My AC unit went down and Ricardo did an amazing job getting it fixed. He patiently answered all of my questions and fixed issue in a timely manner. Great job!!”- Dewayne H.
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“Great service from estimate to install. I needed a new water heater, heater and air conditioner. I am impressed with how professional and helpful all of the employees who helped me through the whole process. I highly recommend gillette!”- Michelle C.
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“Jordan and Dustin with their crew from Gillette Heating and Air were amazing. They completed the entire installation in a timely and professional manner. They were courteous, professionals and took the time to explain and address any concerns I had. Definitely and highly recommend this company and this working crew. Very happy with the installation and how smooth the process went.”- Yader Z.
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“Ricardo was great and thorough.”- Vernal S.
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“Jordan’s crew were efficient, clean, personable and did a wonderful thorough job of explaining the new system to me. I recommend them without reservation, as well as Dustin’s crew, who came to help out as well. It was a long job, and they were professional and friendly throughout”- Eileen D.
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“Jordan and Keala were great installers. They were knowledgeable and spent extra time answering all questions.”- Neil E.
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“Ricardo was great. Very polite and respectful. He was very Knowledgeable. Follow up by main office was prompt and a pleasure to deal with.”- Ross H.
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“You ever hear of Batman and Robin? Well, Keola and Jordan are just like those guys. Keola is Batman and Jordan is Robin. But instead of fighting crime, they fight summer heat. POW, take that 100-degree weather! Also, these guys don't wear tights… and least not when they were at my house. They were super friendly. They were super respectful of my house. They took me through every step of the installation and the details of the system that they installed. They climbed the ladder like pros. It was a super tall ladder, too! Man those guys are good. They're part of what make Gillette the best HVAC company around!”- Adam H.
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“Braxtin and Shaun did a great job installing my new system. They were meticulous, tidy, and patient, showing me everything works. I'd recommend Gillette to others without hesitation.”- Rachel L.
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“I was most pleased with the process from start to finish from the discussion of the rebates and credits straight through to the installation just a few days later. Every member of this organization has treated me with courtesy and professionalism. Thank you!”- Robby M.
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“Shaun and Braxtin replaced my heater and AC and they were very professional, respectful, and informative, and the new system looks and works great!”- Lucas B.
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“Braxton and his team was very professional, very polite and got the job done quickly and was went through all the information and the set up of our new furnace. Very happy and pleased with installation and the service that was provided to us.”- Bonnie B.
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“The installation technicians were here yesterday to replace our 33 year old Carrier furnace. We installed another Carrier furnace. Kameron and Steven were great to work with, going into detail on the new furnace helping us to understand any differences in operation. They got the job done in only a couple of hours with minimal disruption to our home. I appreciate them for what they did for us. This has been a great experience.”- Pat M.
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“Jesse was really patient and took time to listen and we were able to diagnose the problem. Jesse was open to my suggestions and preferences, and we were able to agree on a solution that was to my preference. I appreciate Jesse’s diligence to explain my options and focus the discussion on what I wanted. Late in the afternoon, he was focused on helping me, rather than a solution to fix it and leave. Please consider Jesse for a promotion and a pay raise. You have a very good person working for you.”- Thomas D.
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“It has been great experience going with this company from the initial evaluation/purchase of furnace and AC unit all the way through installation and additional follow up visits by their techs. All the employees I met (Dustin, Shaun and Ricardo) are knowle”- Sarka D.
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“Kameron and his crew were very knowledgeable , professional and respectful. The installation was very clean and neat, and they made every effort to minimize any mess and cleaned up as if they were never there. Heater works great ! 5 stars to them and your company, Thanks!”- Gary H.
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“Braxtin and the team did a fabulous job installing our new heat pump and heater. They were professional and polite while paying attention to every detail. We would highly recommend them to others. Thanks for the super job!”- Larry H.
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“The technicians, Braxtin, Shawn, and Dustin, were highly competent, knowledgeable, and efficient. They were also very respectful of the building by using pathway tarps and cleaning up after themselves when the installation was complete. I would hire them again.”- David V.
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“We have been with Gillette for over 20 years and they have always done a fantastic job. Megan came out today to do our yearly furnace maintenance. She was very thorough and took her time. She documented her findings extensively and discussed them with us in detail. Also she gave us valuable input as to what to expect in the next couple of years on the units' longevity. When the the comes to replace our 2 systems we will certainly call on Gillette. Highly recommended.”- Abe K.
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“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”- Jan C.
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“I've used Gillette before and they have always been great. Ricardo came in and did what I needed to get my house ready for selling and charged me a fair price.”- Jose G.
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“We replaced our AC and Furnace. We wanted to use Carrier machines because we had 20 year old ones in the house that were still kicking butt. We chose Gillette because they were the highest rated Carrier providers. John came to our house and walked us through the options. We trusted him right away and he was very helpful. He helped us adjust the bid to our specific needs and didn’t try to oversell us. Sean got us scheduled to our best convenience and they updated us and reminded us appropriately as our install date neared. Jesse and Bryson came out right on time and busted out our installation in half a day. They walked us through everything, when and where to replace filters etc. Jesse went in depth on our new thermostat and made sure we were happy and comfortable. Gillette also took care of all of the rebates which was a huge help. Their whole team knocked it out of the park. Couldn’t be more pleased and we recommend them highly.”- Dane M.
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“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions. Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality! Great job! Very satisfied with the whole process from service to sales to install.”- Derek O.
