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“I am very pleased with the removal of our 31-year old AC and Furnace and the installation of the new Carrier high efficiency heat pump and furnace. Brandon and the team removed the old duct board and fabricated and installed new sheet metal ducting. Brandon took the time to discuss with me his recommended new layout of our furnace room and the result was a much better layout with much more room in the furnace room, especially for me to be able to more easily access our water heater and water softener. It used to be a real pain and now it looks like the furnace room design and layout was actually planned. The entire team put in very long hours to make sure that everything was done correctly. Again, so far I am extremely pleased and happy with the results of this complete HVAC system removal and replacement.”- Darrell S.
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“Gillette is the best. They are always on time and their communication is perfect. Every technician I have had has been polite and knowledgeable.”- Teresa R.
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“Jordan was very professional and answered my questions. He is a very professional employee”- Herschel N.
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“Salesman: Brad Avis was our salesman and he was amazing! He not only explained everything to us but he assured the credibility of the company the work that we were going to receive in our installation and the knowledge that he had was very comforting, for us as customers. He was so fun to work with and we enjoyed the experience. Installers: Jordan and Steve our installers. We're also amazing, very experienced. Very knowledgeable, very thorough. They totally knew their shit plus some! they both were a joy to work with. They explained everything to us from how the unit would work to the thermostat, changing the filters, maintenance & care etc..they were both very respectful and we enjoyed having them install our unit. We would recommend them for any job very highly. Office: Jennifers follow-up and follow through was beyond expected. She submitted all of the paperwork for us. Got back copies that I needed for my records, submitted all of our rebates With the utility companies within hours, after our unit was installed. The company's customer service doesn't get much better than that! The company as a whole is beyond amazing. The true meaning of teamwork, is this company! Getting the job done right the first time and doing it with a smile on your face. Everyone that we worked with during our process, from beginning to end, were such great people. They have our business for life! Be ready Gillette, because we are going to be sending referrals your way. THANK YOU ALL FOR A SUCH A FUN WONDERFUL EXPERIENCE…”- Kenny & Rosie F.
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“Jordan was very professional and personable. He got the job done very well and explained very clearly the process and then recapped everything at the end for us. Thank you.”- Daniel C.
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“Braxtin and Shaun did a great job installing my new system. They were meticulous, tidy, and patient, showing me everything works. I'd recommend Gillette to others without hesitation.”- Rachel L.
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“Adrian went above and beyond to repair our air conditioning system. He brought in our delivery groceries from the porch and communicated very well how to use our system. He went above and beyond and made my kids feel special and educated us on HVAC care. We highly recommend Adrian and the Gillette team”- Britt S.
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“The technicians, Braxtin, Shawn, and Dustin, were highly competent, knowledgeable, and efficient. They were also very respectful of the building by using pathway tarps and cleaning up after themselves when the installation was complete. I would hire them again.”- David V.
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“Jordan and Brandon did an excellent job, they were professional, friendly and explained everything that they were doing. They made sure that the area they were working was clean when they finished. They also answered all our questions and explained how to use the app on our phones.”- D.K.
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“Kameron and helper were polite and respectful of our home and property while installing new air and heat.- Jill C.
They were quick and efficient and helpful with our questions. We would highly recommend.” -
“The fan motor went out in our A/C unit, I called on Saturday morning, and within an hour Ricardo was at my house. He had the replacement part in his van and was able to get us back up and running in 100* weather in about an hour. He was very nice and knowledgeable!!”- Chris H.
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“Braxton and his team was very professional, very polite and got the job done quickly and was went through all the information and the set up of our new furnace. Very happy and pleased with installation and the service that was provided to us.”- Bonnie B.
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“Jesse and Marcial did a great job installing furnace and AC, and explaining it all afterward.”- Adam R.
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“The installation technicians were here yesterday to replace our 33 year old Carrier furnace. We installed another Carrier furnace. Kameron and Steven were great to work with, going into detail on the new furnace helping us to understand any differences in operation. They got the job done in only a couple of hours with minimal disruption to our home. I appreciate them for what they did for us. This has been a great experience.”- Pat M.
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“Gillette turned what I thought would be a stressful process into an easy one. The system they installed works flawlessly, and their technicians went above and beyond to ensure everything was perfect. I couldn’t ask for better service!”- Daniel R., Bountiful
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“The Gillette team replaced our old system, and the difference was immediate. Their attention to detail was impressive, and it’s clear they take pride in their work. I’m incredibly satisfied and wouldn’t hesitate to refer them to my neighbors.”- Michelle L., Provo
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“I've used Gillette before and they have always been great. Ricardo came in and did what I needed to get my house ready for selling and charged me a fair price.”- Jose G.
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“Just had my system installed recently. Both Braxtin and Shaun were very kind and most importantly respectful of my home. Their attention to detail and thorough knowledge is unmatched. What impressed me was they mentioned they want me to be happy as a customer as their approach is to install the system as if it was their own. That impressed me. From the walk-through to the explanation they were very thorough. Most importantly, they were kind and very engaging.”- Boyd W.
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“Keola was very professional and extremely helpful. He explained all of the new equipment to our satisfaction”- K.C.
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“It has been great experience going with this company from the initial evaluation/purchase of furnace and AC unit all the way through installation and additional follow up visits by their techs. All the employees I met (Dustin, Shaun and Ricardo) are knowle”- Sarka D.
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“The techs did a good job, were here on time, left everything cleaned up and were very professional. I will recommend your company to others in need of your services. There wasn’t an option to select Ogden Utah so I selected SLC, Utah.”- Kim C.
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“Jordan and Keala were great installers. They were knowledgeable and spent extra time answering all questions.”- Neil E.
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“Chance worked with Kameron on the project. Both installers did a great job. Gillette has replaced all our heating and cooling systems.- Veronica M.
Will refer them in the future!!” -
“Quality means something to those who look. Brandon's work installing our new furnace is very professional. Please give him a raise for Christmas. Seriously!”- Scott L.
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“Ricardo show on time, he was really professional and knowledgeable, he definitely take care of my units.”- Salvador D.
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“Gillette has installed two heat pumps in my home. Excellent job on both installs. First install was in 2023 and second install was in 2024. I would use Gillette again. They do great work and clean up after the job is complete.”- Dave E.
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“Ricardo was great and thorough.”- Vernal S.
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“Job well done.”- Justin G.
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“Your installers done a wonderful job, they were very professional and friendly. You have a very satisfied customer. Thank you”- Gary S.
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“Ricardo and Alex were relentless in troubleshooting our A/C repair, remaining past 9:30pm on a Friday night until things were running smoothly. Talk about customer service! It’s rare to find a business that provides such dedication and commitment. Thank you, thank you!”- Bruce B.
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“The team of Braxtin, Jesse, Cameron and Stephen (?) was awesome.They worked really, really hard and stayed with the job útil it was done at 9:00 pm. They answered all of our questions and were very polite and courteous. They deserve a raise or a bonus. Kudos to all for doing excellent work.”- Tony S.
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“Gillette installed our new air conditioner and furnace. They arrived at the scheduled time. They were amazing at communicating the process, asked if we had any questions. Jesse made sure we knew how everything worked before they left. They left the work area clean and were extremely friendly! Will definitely call them again in the future.”- Pamela G.
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“Jordan and Steven did a fabulous job on the installation of my furnace and AC at my home in Davis County. After they completed the job, they walked through and explained everything. They answered all my questions and were very respectful.”- Lori B.
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“Both were very polite and professional. They were knowledgeable in both heating and air conditioning. They went over all the functions and requirements needed. Thanks”- Scott & Diane L.
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“Excellent team work”- Chalerm T.
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“Keola and team did a great job with my furnace and air conditioner replacement. The new system is much quieter and I’m quite satisfied with their workmanship and professionalism.”- Thomas T.
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“The first team did the duct sealing and repaired broken ductwork, which should help our heating and air conditioning. They were very professional and cleaned up after themselves. The crew wasJordan Roper crew, And others. I would recommend Gillette heating and air conditioning to anyone wanting a new system or the air ceiling of their duct work.”- Larry F.
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“Professional, informative, friendly”- Greg P.
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“Jacob and Jaden did a great job. They came did he quote and then did the entire basement the same day. The work looks great. They were great to work with. I will definitely refer them to my friends. Thank you!!!!!”- Rob E.
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“Great service from estimate to install. I needed a new water heater, heater and air conditioner. I am impressed with how professional and helpful all of the employees who helped me through the whole process. I highly recommend gillette!”- Michelle C.
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“Jordan and Steve were fast, efficient, friendly, and professional in every way. I have no complaints at all.”- Terry G.
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“Furnace and AC is great! Braxtin and team were friendly, professional and did a great job! Thanks Gillette Heating and Air!”- Steven H.
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“From beginning to end the service was exceptional. Keola was very professional, friendly and knowledgeable with the installation and instructions. When they were finished everything was cleaned up you couldn't tell they'd been here except we have new product. I would recommend Gillette to my friends and family”- Tom M.
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“Outstanding professional installation”- Gregg B.
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“Megan showed up within scheduled appointment , did the Service on our Gas Furnace. was very Professional and Courtesy and Knowledgeable.- Kelly H.
She change our air filter and made sure everything was running sufficiently. I would recommend Gillette Heating and Air to all my friends and family.” -
“I was told that our service person would be here between 2 and 4. I got a text that he was on his way just after 1. I was happy because that would give me more time to take care of things. Richardo had serviced my unit before. I just took him to it and left him. He did his checks and told us everything is fine.- Bruce R.
Richardo is very friendly and courteous. He is apparently very efficient because he was through with us before his scheduled time.” -
“Steven & Braxtin- outstanding duo. First off this was both furnace and air conditioner replacement. Replacement work Very efficient. Very patient. Had to delay the start of their work due to administrative hiccup. Great explanations when I had questions. Cleaned things up really well after their work. Overall just thought they were a great crew and did a great job. Also, very happy with the support from folks in the main office like Mable and Jenna in particular.”- Kenneth G.
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“I was very pleased with the service and professionalism. Will definitely recommend Collette Heating and Air!”- Joy V.
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“Ricardo came to replace a thermostat but serviced both air conditioners. He is a very dedicated, sharp guy. Very impressed with his skill and personal approach.”- Robert R.
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“My AC unit went down and Ricardo did an amazing job getting it fixed. He patiently answered all of my questions and fixed issue in a timely manner. Great job!!”- Dewayne H.
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“Timely and professional”- Ron S.
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“Prompt and curteous”- Rick D.
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“Great installation of new Carrier heat pump, furnace, thermostat, and additional ducting. Cordial and competent crew worked efficiently, and was quite attentive to my specific wishes and myriad questions. Good demonstration when finished, and system is working perfectly. I particularly appreciated their work cleanliness, caution in moving large equipment in and out of the house, and attention to keeping doors closed for minimum house cooling. Very pleased with Gillete’s equipment and service!”- Allen J.
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“Ricardo was great. Very polite and respectful. He was very Knowledgeable. Follow up by main office was prompt and a pleasure to deal with.”- Ross H.
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“I can't express enough how impressed I am with Ricardo Maldonado from Gillette HVAC. When I was faced with a complicated HVAC problem, Ricardo stepped in and proved to be an absolute lifesaver. Not only did he skillfully resolve the issue, but his dedication to ensuring every aspect of the system was functioning perfectly truly sets him apart. One of the things that stood out to me the most was Ricardo's commitment to excellence. He didn't just fix the problem at hand; he went above and beyond to make sure that even the smallest details were taken care of. His expertise in handling the barometric damper issue was truly commendable. It's not often that you encounter someone who not only understands complex HVAC systems but also possesses the patience and diligence to meticulously troubleshoot until everything is in perfect working order. What truly made my experience exceptional was Ricardo's willingness to answer all of my questions. I'm someone who likes to understand the mechanics of what's happening, and Ricardo took the time to explain every step of the process to me. His patience and clear explanations not only put my mind at ease but also left me with a deeper understanding of my HVAC system. I have to give a huge shoutout to Gillette HVAC for having such an exceptional technician on their team. Ricardo Maldonado's dedication, expertise, and professionalism have left a lasting impression on me. If you're looking for HVAC services that go above and beyond, look no further than Ricardo and the team at Gillette HVAC. They've won a customer for life, and I'm truly grateful for the top-notch service I received.”- Monte M.
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“Brandon and Jordan were great!!! They explained everything really well and helped us with knowing about other parts of our HVAC system and with what filters to buy and also with the ultra violet bulb that had burnt out in our system. What great representatives they are for your company, thanks.”- Myrna S.
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“Ricardo has always been very punctual and honest in his work with us. He has had to come out a couple of times to help us with our units and he has always been able to identify the problem and resolve it in a timely manner.”- Ryan R.
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“Both did an amazing job. They were quick, friendly, and more than willing to tell us everything they could about the systems they installed in our home. As well as helpful with helping us register our device on our phones properly. Very satisfied, and grateful to have a an air conditioner again. Thank you!”- Dylan B.
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“We had air conditioners and furnaces installed in two places Jordan‘s crew did the air conditioning and the installation of the furnaces. They did a great job. We also had the ducts sealed hopefully this will help with our utilities. They all did a great job very professional. They cleaned up their mess. Everything was wonderful when it came time to set up our mobile phones mine would not connect but my husband‘s words so they set up his cell phone and told me to go to the website for ecobee. I did that and had trouble so I called in and Jesse came out the next day and did a great job setting up my phone and setting up the thermostats I would recommend Gillette to anyone who’s looking for new furnaces or air-conditioning or really anything else.”- Patti F.
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“The Gillette installation team arrived on time. They explained the installation every step of the way. And informed me of what they were doing and if drywall or cutting needed to be done, it was discussed before hand. Tarps were laid down throughout the work areas. It was a furnace, heat pump, and air conditioner that was installed. The final installation looked very good. Operation of the system was completely explained to me after the installation was over. The team did an excellent job. I would recommend Gillette HVAC to anyone.”- Bobby S.
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“All three workers were hard-working, efficient and knowledgeable. They were patient, good-natured and polite when explaining things to me. The whole experience was affirming and trouble-free. I’m glad I chose Gillette for my furnace and air conditioner replacements.”- Kae Loy H.
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“Jordan’s crew were efficient, clean, personable and did a wonderful thorough job of explaining the new system to me. I recommend them without reservation, as well as Dustin’s crew, who came to help out as well. It was a long job, and they were professional and friendly throughout”- Eileen D.
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“Shaun and Braxtin replaced my heater and AC and they were very professional, respectful, and informative, and the new system looks and works great!”- Lucas B.
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“Very happy with the service I’ve received. From sales to install, this team has treated me like an old friend. Jordan, Brandon and Steve completed the installation of a new AC/Furnace today. They were respectful of me and my home. Very courteous and professional. They know their craft! Thank you to everyone in the office, to Shiree, and these team of installers. Highly recommend.”- Leigh Ann P.
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“- Jacob N.
The scheduling of a visit was very easy with a phone call. It was agreed to send someone the next morning, which was timely since the issue was the AC was not working. Ricardo was our technician. I explained what was wrong with the unit and he got to work testing the different components. He found the faulty part within 30 minutes and got to replacing it after we agreed on a price. He left and came back with a new fan motor which he installed and seemed to be running smoothly. A few minutes after he left, I went to check on the running AC and found it to be making a horrible screeching noise and not spinning anymore. I requested that Ricardo come back since something went wrong with the new motor. He came back two hours later and found the fan to be working fine. Thankfully, he trusted me that something was wrong and said he would eat lunch while the unit ran to see if it would seize up and it did after 20 minutes (since the motor was overheating). Ricardo again left and came back with another replacement motor, and ran into a lot of issues when trying to get the install just right, which I truly appreciate, as I didn't want it to damage other parts or break down again. He started at 10am and left our home at 5:20pm that same day. Ricardo didn't charge me any additional amount other than the agreed upon amount for the replacement motor, which is honest business. While it's only been 24 hours since the install, the AC is working perfectly again and I suspect it will continue to work well. My experience with Ricardo was fantastic as he was able to accommodate to unforeseen obstacles without making me bear the burden of it. I highly recommend Ricardo!
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“- Kim M.
Everything from the estimate to the install was flawless, very professional. Price was fair and upfront, no pressure from John Merkley. Came when they said they would and were very considerate of our time and what to expect. Jesse was super good to work with. Explained everything very well . Did work in a timely fashion and workmanship looks great. Will recommend Gillett to all my friends and family. Thanks for making the hole process fair and affordable.
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“We replaced our old, inefficient HVAC system, and Gillette did an amazing job. The installers did a clean, professional job, and now our home stays perfectly comfortable throughout the day. Their financing options made it all possible too!”- Lindsey K., Layton
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“Wow! These guys were truly amazing! They went the extra mile for us with what a plumber should have done! They were kind and very professional, and explained everything to us before leaving. Thank you! I highly recommend!”- Andrea W.
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“They were GREAT!! On time, very polite, explained everything as they did it (it was a multi-unit install) answered all my questions and I would welcome them back anytime!”- Theresa B.
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“Very happy with Gillette 24/7 service and Ricardo, who came on a Sunday and did a fantastic job! Professional, knowledgeable, personable, explained what went wrong and what he adjusted and fixed, and answered my questions about air quality, and humidity control. He deserves a raise and 10 stars!!!”- Robyn M.
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“Jordan and Dustin with their crew from Gillette Heating and Air were amazing. They completed the entire installation in a timely and professional manner. They were courteous, professionals and took the time to explain and address any concerns I had. Definitely and highly recommend this company and this working crew. Very happy with the installation and how smooth the process went.”- Yader Z.
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“Kameron and his team, Caleb and Steve, did a great job installing a new heat pump, furnace, and ductwork for my home renovation project in Salt Lake City. They were real pros and took great pride in their work and doing the job right, working non-stop, and only took a break because the dog kept asking to play fetch. I couldn't be more happy with the equipment they installed and the quality of their work, and the service that was provided by everyone else at Gillette, from sales to scheduling, has no equal in my years of homeownership. The time and expertise they provided will go a long way to adding value to my home and renovation. Five stars from me and big ol' tail wag from the dog.”- Peter T.
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“Kameron and his crew were very knowledgeable , professional and respectful. The installation was very clean and neat, and they made every effort to minimize any mess and cleaned up as if they were never there. Heater works great ! 5 stars to them and your company, Thanks!”- Gary H.
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“The guys were polite, skilled, friendly and were very very efficient. I highly recommend Gillette.”- Stephen B.
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“We have been with Gillette for over 20 years and they have always done a fantastic job. Megan came out today to do our yearly furnace maintenance. She was very thorough and took her time. She documented her findings extensively and discussed them with us in detail. Also she gave us valuable input as to what to expect in the next couple of years on the units' longevity. When the the comes to replace our 2 systems we will certainly call on Gillette. Highly recommended.”- Abe K.
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“You ever hear of Batman and Robin? Well, Keola and Jordan are just like those guys. Keola is Batman and Jordan is Robin. But instead of fighting crime, they fight summer heat. POW, take that 100-degree weather! Also, these guys don't wear tights… and least not when they were at my house. They were super friendly. They were super respectful of my house. They took me through every step of the installation and the details of the system that they installed. They climbed the ladder like pros. It was a super tall ladder, too! Man those guys are good. They're part of what make Gillette the best HVAC company around!”- Adam H.
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“They did a great job in a timely manner. Left the work area cleaner than they found it. Thank you, Kameron and Steven.”- Rick F.
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“They were great. Very quick and efficient and professional. They made the whole process easy and hassle-free!”- Abraham S.
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“I appreciated their answering nonstop questions. Because of their patience, I ended up feeling positive that I made the right choice to replace my HVAC system. I was very comfortable having them in my home and felt they were highly competent and doing excellent work. Plus they were funny.”- Molly B.
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“Their guys were on time did a great job had heater and air conditioner installed in one day”- David S.
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“- Rick F.
Ricardo came to diagnose and remedy an issue with my recently installed HVAC system. The high efficiency heater was behaving different than normal. Because of Ricardo's extensive knowledge of every aspect of the HVAC system, it took him only a few minutes to know exactly what caused the issue. He was able to quickly complete the adjustments and make the system run better than ever! Ricardo was very patient with my many questions, and helped me to understand the complicated system, what caused the issue, and what he did to make sure it doesn't happen again. Ricardo also showed me how to use the ECOBEE thermostat/controller that was installed with the system, to more efficiently manage the function of the HVAC system. WELL DONE, and THANK YOU Sir!
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“Cameron and Steven were very awesome doing the install of our new furnace and air conditioning heat pump. They were very clean very professional and very respectful. They also took the time to teach us how the new thermostat and how all the new functions work, very great people to work with. Thank you !”- Christopher W.
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“Great job! on time, friendly, knowledgeable, respectful, and cleaned up after the work was done.”- Chris G.
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“Three guys showed up, and went to work, they picked different parts of the job and very efficiently completed their work. They worked straight through the day, I was impressed. They cleaned up after they were done. We had a snowstorm and the guy outside didn’t slow down until he finished. It was a smooth operation the way they worked together. The quality of the installation was outstanding. Thanks for the upgraded furnace and new AC.”- Tom B.
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“Gillette Services installed my new HVAC system, and I couldn’t be happier. The team was professional, courteous, and got everything done on time. My house feels more comfortable than it has in years, and I’m already seeing savings on my energy bill!”- Stephanie A., Salt Lake City
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“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions. Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality! Great job! Very satisfied with the whole process from service to sales to install.”- Derek O.
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“Had an issue on a Sunday and Monday was a holiday, but Gillette Heating and Air got a technician out the same day and had me up and running in about 30 minutes.”- Jody G.
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“Our main air conditioner was not working and we had hit 100+ degree Summer temperatures. Gillette got Ricardo out the next morning and he was able to diagnose it and fix the unit. He was very professional and friendly.”- Russell H.
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“He was professional and did a great job.”- Boyd M.
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“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”- Jan C.
