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“We have been with Gillette for over 20 years and they have always done a fantastic job. Megan came out today to do our yearly furnace maintenance. She was very thorough and took her time. She documented her findings extensively and discussed them with us in detail. Also she gave us valuable input as to what to expect in the next couple of years on the units' longevity. When the the comes to replace our 2 systems we will certainly call on Gillette. Highly recommended.”- Abe K.
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“I was told that our service person would be here between 2 and 4. I got a text that he was on his way just after 1. I was happy because that would give me more time to take care of things. Richardo had serviced my unit before. I just took him to it and left him. He did his checks and told us everything is fine.- Bruce R.
Richardo is very friendly and courteous. He is apparently very efficient because he was through with us before his scheduled time.” -
“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions. Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality! Great job! Very satisfied with the whole process from service to sales to install.”- Derek O.
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“The Gillette installation team arrived on time. They explained the installation every step of the way. And informed me of what they were doing and if drywall or cutting needed to be done, it was discussed before hand. Tarps were laid down throughout the work areas. It was a furnace, heat pump, and air conditioner that was installed. The final installation looked very good. Operation of the system was completely explained to me after the installation was over. The team did an excellent job. I would recommend Gillette HVAC to anyone.”- Bobby S.
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“We had air conditioners and furnaces installed in two places Jordan‘s crew did the air conditioning and the installation of the furnaces. They did a great job. We also had the ducts sealed hopefully this will help with our utilities. They all did a great job very professional. They cleaned up their mess. Everything was wonderful when it came time to set up our mobile phones mine would not connect but my husband‘s words so they set up his cell phone and told me to go to the website for ecobee. I did that and had trouble so I called in and Jesse came out the next day and did a great job setting up my phone and setting up the thermostats I would recommend Gillette to anyone who’s looking for new furnaces or air-conditioning or really anything else.”- Patti F.
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“They did a phenomenal job and were very helpful with all our concerns and questions.”- John F.
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“Wow! These guys were truly amazing! They went the extra mile for us with what a plumber should have done! They were kind and very professional, and explained everything to us before leaving. Thank you! I highly recommend!”- Andrea W.
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“Richardo did a great job as usual performing seasonal maintenance on our new HVAC unit.”- Tim W.
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“Jordan and Steven did a fabulous job on the installation of my furnace and AC at my home in Davis County. After they completed the job, they walked through and explained everything. They answered all my questions and were very respectful.”- Lori B.
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“Great service from estimate to install. I needed a new water heater, heater and air conditioner. I am impressed with how professional and helpful all of the employees who helped me through the whole process. I highly recommend gillette!”- Michelle C.
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“Jordan was very professional and personable. He got the job done very well and explained very clearly the process and then recapped everything at the end for us. Thank you.”- Daniel C.
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“Outstanding professional installation”- Gregg B.
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“The first team did the duct sealing and repaired broken ductwork, which should help our heating and air conditioning. They were very professional and cleaned up after themselves. The crew wasJordan Roper crew, And others. I would recommend Gillette heating and air conditioning to anyone wanting a new system or the air ceiling of their duct work.”- Larry F.
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“Great job! on time, friendly, knowledgeable, respectful, and cleaned up after the work was done.”- Chris G.
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“He was professional and did a great job.”- Boyd M.
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“The Gillette team replaced our old system, and the difference was immediate. Their attention to detail was impressive, and it’s clear they take pride in their work. I’m incredibly satisfied and wouldn’t hesitate to refer them to my neighbors.”- Michelle L., Provo
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“Very happy with the service I’ve received. From sales to install, this team has treated me like an old friend. Jordan, Brandon and Steve completed the installation of a new AC/Furnace today. They were respectful of me and my home. Very courteous and professional. They know their craft! Thank you to everyone in the office, to Shiree, and these team of installers. Highly recommend.”- Leigh Ann P.
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“Timely and professional”- Ron S.
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“Kameron and helper were polite and respectful of our home and property while installing new air and heat.- Jill C.
They were quick and efficient and helpful with our questions. We would highly recommend.” -
“Ricardo is awesome! Two minutes and he knew exactly what was wrong. He is very polite and professional. I would definitely recommend Ricardo as well as Gillette. The quickness of your service was awesome for the time of year. Thank you so much Ricardo and Gillette!!”- Pamela P.
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“I had a very transparent and friendly experience with Gillette. From my initial in-home meeting with the evaluator, Sharee, to the installation by Jordan, Keola, and Chance, the Gillette staff exhibited knowledge and professionalism. Sharee was friendly and responded to my e-mails very quickly. I was also impressed with the consideration and craftsmanship by the installation team.”- Tully F.
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“Kameron and his two coworkers did a fantastic job on the replacement of our AC. They were quiet and polite. They were professional and courteous and made sure to answer any questions we had and helped us understand our system. I also have to give John a sh”- Tarica B.
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“It has been great experience going with this company from the initial evaluation/purchase of furnace and AC unit all the way through installation and additional follow up visits by their techs. All the employees I met (Dustin, Shaun and Ricardo) are knowle”- Sarka D.
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“Chance worked with Kameron on the project. Both installers did a great job. Gillette has replaced all our heating and cooling systems.- Veronica M.
Will refer them in the future!!” -
“Gillette Services installed my new HVAC system, and I couldn’t be happier. The team was professional, courteous, and got everything done on time. My house feels more comfortable than it has in years, and I’m already seeing savings on my energy bill!”- Stephanie A., Salt Lake City
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“Gillette has been outstanding from the initial sales visit to system install and now with Ricardo and a check up visit!”- Shane S.
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“The whole experience was professional. They were prompt, clean and efficient... answered any questions I had. I would recommend them in the future.”- Joann M.
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“Ricardo and Alex were relentless in troubleshooting our A/C repair, remaining past 9:30pm on a Friday night until things were running smoothly. Talk about customer service! It’s rare to find a business that provides such dedication and commitment. Thank you, thank you!”- Bruce B.
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“These two arrived on time and walked me through every step of the installation, before they started and after they finished. They were very knowledgeable and friendly. I really enjoyed the experience.””- Jen M.
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“Ricardo has always been very punctual and honest in his work with us. He has had to come out a couple of times to help us with our units and he has always been able to identify the problem and resolve it in a timely manner.”- Ryan R.
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“All three workers were hard-working, efficient and knowledgeable. They were patient, good-natured and polite when explaining things to me. The whole experience was affirming and trouble-free. I’m glad I chose Gillette for my furnace and air conditioner replacements.”- Kae Loy H.
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“I've used Gillette before and they have always been great. Ricardo came in and did what I needed to get my house ready for selling and charged me a fair price.”- Jose G.
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“Your installers done a wonderful job, they were very professional and friendly. You have a very satisfied customer. Thank you”- Gary S.
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“Very professional/efficient. Job well done. Thank you!”- Gary G.
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“Gillette turned what I thought would be a stressful process into an easy one. The system they installed works flawlessly, and their technicians went above and beyond to ensure everything was perfect. I couldn’t ask for better service!”- Daniel R., Bountiful
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“Very kind, worked quickly”- Ronald O.
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“Everyone that I have worked with throughout the process of replacing my air conditioner and furnace has been very helpful, and completely professional. I would absolutely recommend Gillette.”- Chris A.
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“Three guys showed up, and went to work, they picked different parts of the job and very efficiently completed their work. They worked straight through the day, I was impressed. They cleaned up after they were done. We had a snowstorm and the guy outside didn’t slow down until he finished. It was a smooth operation the way they worked together. The quality of the installation was outstanding. Thanks for the upgraded furnace and new AC.”- Tom B.
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“From start to finish, the team was fantastic. They kept me informed throughout the entire process, and the installation was incredibly smooth. I really appreciated how they took the time to explain the system and answer my questions. Highly recommend Gillette!”- Mark T., Ogden
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“We had 2 AC installations done yesterday. The basement was a brand new system and needed the lines done. We have an older home and there was barely enough room for them to get the lines through. And they had to fix kinks from the original upstairs line. Even though it was a beast, they got it done! We are so impressed with the work of Kameron, Brandon, and Braxtin! They went above and beyond to help us get our ACs installed. Including shoveling dirt to make sure where we wanted them was level and perfect. They worked hard the entire day and finished it quicker than we were expecting. And we really appreciate Cory and Chance coming at the end to help clean up. We’re so happy with the work that was done. And the customer service from Gillette has been outstanding! Jenna’s follow up call and emails were quick and she was so nice! And our salesman Brad was personable, honest, upfront and so confident- we didn’t want to go with anyone else! We’ll definitely go with Gillette every time in the future! Thank you all!!”- Andrea D.
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“We had a heat pump and gas furnace installed. The guys showed up right on time, and worked through a very hot day to get these units installed. They were very professional, taking care of every phase of install and testing. Work looks great, and so far I'm very happy with the equipment! And now our Home is very comfortable and cool. I would recommend this company, and Kameron and Steve, to anyone needing a new system.”- Eric B.
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“Cameron and Steven were very awesome doing the install of our new furnace and air conditioning heat pump. They were very clean very professional and very respectful. They also took the time to teach us how the new thermostat and how all the new functions work, very great people to work with. Thank you !”- Christopher W.
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“Jesse and Marcial did a great job installing furnace and AC, and explaining it all afterward.”- Adam R.
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“We recently had a full system replacement done (Furnace, AC and Water Heater), and that experience was awesome! However, we could not get the thermostat to work properly in the first 24 hours so I called Gillette and they got me scheduled for the next day. Shaun and Braxtin came out to look at the system and were extremely nice, professional and helpful. They determined we would need a different thermostat and got one installed within minutes. Every single person we have interacted with at Gillette has been really kind, helpful and friendly. 100% will recommend them for any HVAC/Plumbing needs.”- Tia Y.
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“Both were very polite and professional. They were knowledgeable in both heating and air conditioning. They went over all the functions and requirements needed. Thanks”- Scott & Diane L.
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“The team of Braxtin, Jesse, Cameron and Stephen (?) was awesome.They worked really, really hard and stayed with the job útil it was done at 9:00 pm. They answered all of our questions and were very polite and courteous. They deserve a raise or a bonus. Kudos to all for doing excellent work.”- Tony S.
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“Braxtin and Shannon always came on time, were efficient and courteous and did excellent work.”- Dennis H.
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“Furnace and AC is great! Braxtin and team were friendly, professional and did a great job! Thanks Gillette Heating and Air!”- Steven H.
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“Jordan and Brandon did an excellent job, they were professional, friendly and explained everything that they were doing. They made sure that the area they were working was clean when they finished. They also answered all our questions and explained how to use the app on our phones.”- D.K.
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“Very satisfied with my overall experience. The technicians were very knowledgeable and made sure I understood how my new system worked. They were very considerate with my project and made sure I was involved with every step. I feel at ease knowing I have a reliable new system from a reliable company.”- Brittany D.
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“The techs did a good job, were here on time, left everything cleaned up and were very professional. I will recommend your company to others in need of your services. There wasn’t an option to select Ogden Utah so I selected SLC, Utah.”- Kim C.
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“Jacob and Jaden did a great job. They came did he quote and then did the entire basement the same day. The work looks great. They were great to work with. I will definitely refer them to my friends. Thank you!!!!!”- Rob E.
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“Steven and Kameron did an amazing job with our install. They answered or questions and were very efficient.”- Megan R.
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“The technicians... were highly competent, knowledgeable, and efficient. They were also very respectful of the building.. and cleaning up after themselves... I would hire them again.”- David V.
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“I just want to let you know that I am 100% satisfied with the work that Megan Peck has done for me. She is one of the most knowledgeable and comprehensive technicians I have ever had the pleasure of working with. I love that she is invested in making sure that the customer is completely satisfied, and that all of the concerns, questions, and problems that are brought to her attention are completely addressed and then taken care of. You are very fortunate to have such a great employee, because when she is in my home, she is the face of your business, and she does a great job in representing you out in the field. I have been an electrician for 46 years, and I have had some great electricians work for me, and I wish that I would have had some techs as good as Megan. Make sure you treat her good, and take care of her, because she is a tremendous asset for your company. I have been impressed with the whole Gillette crew up to this point, and hope that it can continue well into the future. Thank you very much.”- Dick C.
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“Keola and Jordan with other team members replaced my gas furnaces, air conditioners and humidifier. They were both professional and courteous throughout install effort. They protected our floors and we’re careful not to dent or scratch floors, doors, etc. They thoroughly cleaned up after competing the job and walked me through operations of the new equipment. So far, all new equipment is working as described and I am very happy with their service.”- Jim B.
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“Both did an amazing job. They were quick, friendly, and more than willing to tell us everything they could about the systems they installed in our home. As well as helpful with helping us register our device on our phones properly. Very satisfied, and grateful to have a an air conditioner again. Thank you!”- Dylan B.
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“Very happy with Gillette 24/7 service and Ricardo, who came on a Sunday and did a fantastic job! Professional, knowledgeable, personable, explained what went wrong and what he adjusted and fixed, and answered my questions about air quality, and humidity control. He deserves a raise and 10 stars!!!”- Robyn M.
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“Had an issue on a Sunday and Monday was a holiday, but Gillette Heating and Air got a technician out the same day and had me up and running in about 30 minutes.”- Jody G.
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“They did a great job in a timely manner. Left the work area cleaner than they found it. Thank you, Kameron and Steven.”- Rick F.
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“Kenny did a great job doing the insulation and giving instructions on how to properly use the devices.”- Darlie H.
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“We replaced our old, inefficient HVAC system, and Gillette did an amazing job. The installers did a clean, professional job, and now our home stays perfectly comfortable throughout the day. Their financing options made it all possible too!”- Lindsey K., Layton
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“Braxtin and Shaun did a great job installing my new system. They were meticulous, tidy, and patient, showing me everything works. I'd recommend Gillette to others without hesitation.”- Rachel L.
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“Excellent team work”- Chalerm T.
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“They were GREAT!! On time, very polite, explained everything as they did it (it was a multi-unit install) answered all my questions and I would welcome them back anytime!”- Theresa B.
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“Terrific people, very professional workmanship and high quality equipment at a fair price. The team installed a new water heater, heat pump and air conditioner and the workmanship was excellent and very thorough throughout. The three installers (Jordan, Keola and Tyce) were efficient and completed the whole project in one day. They were able to solve the venting problem creatively so it worked optimally within the existing design of the house. The work was handled neatly and the installers solved two airflow problems that have existed since I moved into the house. Most significantly the team was polite, courteous and friendly and collaborated well all day long. The installation went very smoothly and the place was cleaned up and neat as a pin when they packed out the old equipment. Further, John the salesman was exceptionally bright and knowledgeable and helped me understand available options so I could make an informed decision. Everyone on the Gillette team demonstrated kindness. I am pleased with my purchase and feel confident in the promise of ongoing high-quality support. Well done, Gillette!”- Randy S.
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“We replaced our AC and Furnace. We wanted to use Carrier machines because we had 20 year old ones in the house that were still kicking butt. We chose Gillette because they were the highest rated Carrier providers. John came to our house and walked us through the options. We trusted him right away and he was very helpful. He helped us adjust the bid to our specific needs and didn’t try to oversell us. Sean got us scheduled to our best convenience and they updated us and reminded us appropriately as our install date neared. Jesse and Bryson came out right on time and busted out our installation in half a day. They walked us through everything, when and where to replace filters etc. Jesse went in depth on our new thermostat and made sure we were happy and comfortable. Gillette also took care of all of the rebates which was a huge help. Their whole team knocked it out of the park. Couldn’t be more pleased and we recommend them highly.”- Dane M.
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“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”- Jan C.
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“From beginning to end the service was exceptional... I would recommend Gillette to my friends and family.”- Tom M.
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“Quality means something to those who look. Brandon's work installing our new furnace is very professional. Please give him a raise for Christmas. Seriously!”- Scott L.
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“- Jacob N.
The scheduling of a visit was very easy with a phone call. It was agreed to send someone the next morning, which was timely since the issue was the AC was not working. Ricardo was our technician. I explained what was wrong with the unit and he got to work testing the different components. He found the faulty part within 30 minutes and got to replacing it after we agreed on a price. He left and came back with a new fan motor which he installed and seemed to be running smoothly. A few minutes after he left, I went to check on the running AC and found it to be making a horrible screeching noise and not spinning anymore. I requested that Ricardo come back since something went wrong with the new motor. He came back two hours later and found the fan to be working fine. Thankfully, he trusted me that something was wrong and said he would eat lunch while the unit ran to see if it would seize up and it did after 20 minutes (since the motor was overheating). Ricardo again left and came back with another replacement motor, and ran into a lot of issues when trying to get the install just right, which I truly appreciate, as I didn't want it to damage other parts or break down again. He started at 10am and left our home at 5:20pm that same day. Ricardo didn't charge me any additional amount other than the agreed upon amount for the replacement motor, which is honest business. While it's only been 24 hours since the install, the AC is working perfectly again and I suspect it will continue to work well. My experience with Ricardo was fantastic as he was able to accommodate to unforeseen obstacles without making me bear the burden of it. I highly recommend Ricardo!
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“Kameron and his team, Caleb and Steve, did a great job installing a new heat pump, furnace, and ductwork for my home renovation project in Salt Lake City. They were real pros and took great pride in their work and doing the job right, working non-stop, and only took a break because the dog kept asking to play fetch. I couldn't be more happy with the equipment they installed and the quality of their work, and the service that was provided by everyone else at Gillette, from sales to scheduling, has no equal in my years of homeownership. The time and expertise they provided will go a long way to adding value to my home and renovation. Five stars from me and big ol' tail wag from the dog.”- Peter T.
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“The fan motor went out in our A/C unit, I called on Saturday morning, and within an hour Ricardo was at my house. He had the replacement part in his van and was able to get us back up and running in 100* weather in about an hour. He was very nice and knowledgeable!!”- Chris H.
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“I have never been more impressed with the workmanship and care your guys put into my heat pump and water heater install... I am 100 percent satisfied. I would recommend to anybody considering a hvac purchase.”- Debbie P.
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“Job well done.”- Justin G.
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“Brandon Bell and Kameron Banks did an excellent job.. They went out of their way to install my heat pump on the east side of my home, especially Brandon. It was not an easy task but they made it happen and I am so happy and excited. It is just how I wanted it and they were very professional. My daughter referred me to Gillette Heating and Air and I will most definitely be referring my family and friends to your company also.”- Roxanne T.
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“Braxton and his team was very professional, very polite and got the job done quickly and was went through all the information and the set up of our new furnace. Very happy and pleased with installation and the service that was provided to us.”- Bonnie B.
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“Shaun and Braxtin replaced my heater and AC and they were very professional, respectful, and informative, and the new system looks and works great!”- Lucas B.
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“Ricardo came to replace a thermostat but serviced both air conditioners. He is a very dedicated, sharp guy. Very impressed with his skill and personal approach.”- Robert R.
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“- Kim M.
Everything from the estimate to the install was flawless, very professional. Price was fair and upfront, no pressure from John Merkley. Came when they said they would and were very considerate of our time and what to expect. Jesse was super good to work with. Explained everything very well . Did work in a timely fashion and workmanship looks great. Will recommend Gillett to all my friends and family. Thanks for making the hole process fair and affordable.
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“Steven & Braxtin- outstanding duo. First off this was both furnace and air conditioner replacement. Replacement work Very efficient. Very patient. Had to delay the start of their work due to administrative hiccup. Great explanations when I had questions. Cleaned things up really well after their work. Overall just thought they were a great crew and did a great job. Also, very happy with the support from folks in the main office like Mable and Jenna in particular.”- Kenneth G.
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“Professional, informative, friendly”- Greg P.
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“Megan showed up within scheduled appointment , did the Service on our Gas Furnace. was very Professional and Courtesy and Knowledgeable.- Kelly H.
She change our air filter and made sure everything was running sufficiently. I would recommend Gillette Heating and Air to all my friends and family.” -
“Jesse and his two co-workers (sorry, I have forgotten their names) were great. Arrived as scheduled and were friendly and easy to talk with. They were fast and efficient. They needed to make some adjustments to the replacement but were clear about what was needed and they’d did everything they could to make it to our liking. Very pleased!”- Tom S.
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“I am very pleased with the removal of our 31-year old AC and Furnace and the installation of the new Carrier high efficiency heat pump and furnace. Brandon and the team removed the old duct board and fabricated and installed new sheet metal ducting. Brandon took the time to discuss with me his recommended new layout of our furnace room and the result was a much better layout with much more room in the furnace room, especially for me to be able to more easily access our water heater and water softener. It used to be a real pain and now it looks like the furnace room design and layout was actually planned. The entire team put in very long hours to make sure that everything was done correctly. Again, so far I am extremely pleased and happy with the results of this complete HVAC system removal and replacement.”- Darrell S.
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“Braxtin and the team did a fabulous job installing our new heat pump and heater. They were professional and polite while paying attention to every detail. We would highly recommend them to others. Thanks for the super job!”- Larry H.
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“Kenny from Gillette did a great job for me. He fixed my furnace for a fraction of what I thought it was going to cost and gave me outstanding customer service. Kenny is the best. If you have any issues with your furnace, Gillette is the place to go.”- Jason M.
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“Brandon and Jordan were great!!! They explained everything really well and helped us with knowing about other parts of our HVAC system and with what filters to buy and also with the ultra violet bulb that had burnt out in our system. What great representatives they are for your company, thanks.”- Myrna S.
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“Braxtin and Shawn were very professional installing the Infinity heat pump and furnace... They also left the area cleaner than they found it. I highly recommend them.”- Ron I.
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“Prompt and curteous”- Rick D.
