Payson HVAC and Plumbing Services
We’re Honest About Home Solutions
One of our sales reps sat down with a customer, reviewed the situation, and explained that the rebate program they were asking about would not make financial sense for them at that time. We did not gain anything from that conversation. The customer did. That’s how we build customer trust and relationships: we show them what kind of company we are.
That is the standard Gillette Heating And Air Conditioning has held since Shaun Gillette founded this company in 2013. We are NATE-certified, Utah's largest Carrier Residential Factory Authorized Dealer, and an eight-time Carrier President's Award winner. But the reason people in Payson and across the surrounding Utah communities call us back is not the credentials on the wall. It is that we said the honest thing the first time, even when we did not have to.
Contact us at (801) 760-7724 to request an HVAC or plumbing service in Payson. We’ll assess your system problem and recommend honest solutions.
Family-Owned, Locally Operated
We Believe in Giving Back And Serving The People Who Support Us
A member of our team will be in touch shortly to confirm your contact details or address questions you may have.
What Honest Service Looks Like at Every Step
Honest service is not just about price. The answer depends on which part of the experience you are asking about, because honesty runs through all of it.
Before the technician arrives, you get their name, their photo, and a truck tracker so you know when to expect them. That is a structural commitment, not a courtesy. It means we are accountable to a specific appointment and a specific person before the truck is in your driveway.
When the Cost Is More Than You Expected
A furnace replacement or a major plumbing repair is a significant expense. That is a real thing, and we do not talk around it.
We offer financing options so that an urgent need does not have to sit while you sort out the timing. When you call, we walk you through what is available, what the terms look like, and whether it makes sense for your situation. If it does not, we say so. That is the same honesty that runs through every other part of the job.
What the Outside World Says About Our Work
Our customers describe specific moments: the technician who organized wiring that was not part of the job, the sales rep who recommended against a purchase, the system explanation that left them knowing more than they expected to. That specificity is the clearest signal of what is happening on our calls.
The credentials confirm it from the outside.
We are Utah's largest Carrier Residential Factory Authorized Dealer. We have earned the Carrier President's Award eight times. That award is one of the highest honors Carrier extends to its dealers, and earning it eight times reflects a consistent standard across every installation and every customer interaction, not a single standout year.
Our technicians are NATE-certified (North American Technician Excellence), an independent credential that reflects what the broader industry considers the standard for HVAC knowledge and skill. We hold a BBB A+ rating, Google Guaranteed status, and ACCA Quality Assured recognition. Every technician on every job is licensed and insured.
The credentials and say the same thing about us. That does not happen by accident.
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Quality Isn't Optional
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Lead With Innovation
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We Own Our Work
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You Come First
Your Neighbors Love Us — Here's Why
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“- Kim M. Payson, UT
Everything from the estimate to the install was flawless, very professional. Price was fair and upfront, no pressure from John Merkley. Came when they said they would and were very considerate of our time and what to expect. Jesse was super good to work with. Explained everything very well . Did work in a timely fashion and workmanship looks great. Will recommend Gillett to all my friends and family. Thanks for making the hole process fair and affordable.
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“- Brad S. Payson, UT
The entire team was great! Brad came over in the evening to help us with the best solution for us, and gave us Great information. He gave us all our options and was we felt no pressure at all. Kameron and Steven did a GREAT job installing our new furnace and AC. They did a really professional job and all the ducts and wiring are super clean and organized. Very impressed with their work!
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“The fan motor went out in our A/C unit, I called on Saturday morning, and within an hour Ricardo was at my house. He had the replacement part in his van and was able to get us back up and running in 100* weather in about an hour. He was very nice and knowledgeable!!”- Chris H. Payson, UT
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“We are very pleased with the excellent service of Ricardo and Nathan. The noise from the fan on our furnace and air conditioning unit was very annoying, especially to my wife. We contacted Gillette Heating and Air for a solution. Ricardo and Nathan came out and suggested reducing the air flow directly coming from the blower vent and installing a new vent in the ceiling of the hall. They both came out today and installed a new ceiling vent, which solved the annoying noise. We are so happy and appreciative of their work and especially not being charge us!”- Jan C. Payson, UT
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“Jesse and his two co-workers (sorry, I have forgotten their names) were great. Arrived as scheduled and were friendly and easy to talk with. They were fast and efficient. They needed to make some adjustments to the replacement but were clear about what was needed and they’d did everything they could to make it to our liking. Very pleased!”- Tom S. Payson, UT
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“They were so awesome! were very timely, professional and went right to work until the job was done. They were very friendly, courteous and informative when asked questions. Your company came very well recommended and I can see why! I will recommend them to anyone that I know that is looking! High quality! Great job! Very satisfied with the whole process from service to sales to install.”- Derek O. Payson, UT
Gillette Heating And Air Conditioning is proud to serve Spanish Fork, Utah and other surrounding areas.
- Alpine
- American Fork
- Bluffdale
- Bountiful
- Cedar Fort
- Clinton
- Copperton
- Cottonwood Heights
- Draper
- Eagle Mountain
- Emigration Canyon
- Genola
- Heber City
- Herriman
- Holladay
- Layton
- Lehi
- Lindon
- Magna
- Mapleton
- Midvale
- Millcreek
- Murray
- Ogden
- Orem
- Payson
- Pleasant Grove
- Provo
- Riverton
- Roy
- Salem
- Salt Lake City
- Sandy
- Saratoga Springs
- South Jordan
- South Salt Lake
- Spanish Fork
- Springville
- Taylorsville
- Vineyard
- West Jordan
- West Mountain
- West Valley City
Your System Lets You Know When Something’s Wrong
Most systems give off signals before they fail: a shift in efficiency, a cycle that runs a little longer, a sound that was not there before. The problem is that most homeowners are not monitoring their systems closely enough to catch those signals, and most contractors are not either, unless you are actively paying for someone to look.
Smart Comfort Advantage is how we close that gap. Members receive remote monitoring so irregularities surface early, regularly scheduled check-ups on a fixed calendar instead of reactive calls, priority service when something does need attention, discounts on repairs, and extended warranty coverage.
The honest version of this is simple: it is not for everyone. If your systems are new and running well, a standard maintenance schedule may be all you need. But if you want someone actively monitoring your heating, cooling, and plumbing before something stops working, this is how it works at our company.
A Contractor Worth Calling Back
The first call is easy to get right. The test is whether a company is still the right call six months later, or two years from now, or when something goes wrong with a system they installed.
The reviews we get are full of customers who called us back. Not because we performed perfectly every time, but because we were honest when it mattered and accountable when something did not go as planned. That is a different thing from a company that was good once.
Gillette Heating And Air Conditioning has been that company in Payson and across Utah for well over a decade. Every call earns the next one.
If you’re looking for HVAC or plumbing services performed with integrity in Payson, contact us at (801) 760-7724 to schedule an appointment.
